Job Description

We're Hiring: Customer Support Agents!

Salary:

23,809.50 per year

Bonus:

Up to 500 monthly performance bonus

Location:

Phoenix Way, Swansea Enterprise Park, SA7 9HZ

Hours:

37.5 hours per week, Monday to Friday

About the Role:

As a

Customer Support Agent

in our

Projects Team

, you'll be the friendly voice our customers rely on throughout their journey -- from booking to the installation of their

FREE

energy-saving measures.


You'll provide updates, resolve queries, and ensure every interaction delivers a first-class experience. By keeping accurate records and working closely with your team, you'll help maintain our reputation for excellent service and make a real impact in supporting a greener future.

What You'll Be Doing:

Answering and making calls to support customers Providing clear, helpful updates throughout the customer journey Collaborating with colleagues to ensure smooth operations Accurately inputting and updating information in our systems Using Excel and Google Docs to maintain data records

What We're Looking For:

Excellent communication and people skills A proactive, can-do attitude with the ability to work independently Exceptional attention to detail Strong IT literacy and confidence using digital tools Ability to stay calm, focused, and productive in a fast-paced environment

Why Join CES?

At

Consumer Energy Solutions (CES)

, we're on a mission to build a more sustainable future by helping customers access energy-efficient solutions. Join a passionate, growing team where your work matters -- and where your potential is recognised and rewarded.

We're proud to be an equal opportunity employer, committed to fostering an inclusive, diverse, and supportive workplace.


Ready to make a difference?

Apply Now

and be part of our journey to a cleaner, brighter future!

Follow us:

Facebook - https://www.facebook.com/cescareersofficial/

LinkedIn - https://www.linkedin.com/company/consumer-energy-solutions-limited

Careers page - https://careers.consumerenergysolutions.co.uk/