Customer Support Assistant Job in City of Bradford Metropolitan District Council

Customer Support Assistant

Bradford, United Kingdom

City of Bradford Metropolitan District Council

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Job Description

Job Introduction
Do you enjoy helping people of all ages and backgrounds? This is an opportunity to join our teams providing excellent customer service to local residents, as we encourage them to use libraries as safe, welcoming spaces where they can use and borrow a wide range of resources, take part in activities.
The post involves a wide range of duties working in a public facing environment with a diverse range of customers, offering them a wide variety of services, events, and activities.
Hours are to cover between 8.45 a.m. and 7 p.m. including Saturday working.
The post supports operational delivery of the library service Including:

Delivering adult, children, and family activities, including story times and rhyme times
Supporting customers with computer use and learning needs.
Enrolling new members and dealing with customer queries
Supporting customers to borrow and return items and use the self-service machines
Using the catalogue and electronic stock management tools
Accessing the library management system and complying with the Council's information security protocols
Opening and locking up the building and operating the alarm system.
Supporting safety on site including fire evacuation procedures
Basic administrative routines

Candidates should have previous experience of working in a customer facing environment, be literate and numerate, confident with IT, have good communication skills, and enjoy working with people, books and information.
CONTACT DETAILS
For further information regarding this post please contact Rachel Shearer on 07483970703 or email .
Employee Offer
Why work for Bradford Council? Find out why by taking a look at .
Equal Opportunities
We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants.
The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.

City of Bradford Metropolitan District Council

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