Job Description

Help to shape change at BRE
Are you a natural problem-solver with a passion for great customer service?
We're looking for a Technical Customer Support Assistant to join our dynamic YellowJacket team at BRE. In this flexible, part-time role, you'll support a powerful digital platform that helps keep construction sites safe. If you're tech-savvy, proactive, and thrive on helping others, this is a fantastic opportunity to make a real difference while working in a supportive, forward-thinking environment.Please note this a Part Time position, working 25 hours per week, 5 hours per day (flexible within core working hours)The pro-rated salary is 18,700 per annum.
Help BRE make the built environment safer and more sustainable
BRE is the world's leading innovation, science and data hub for the built environment. For more than a century we have provided government and industry with cutting edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science-led solutions to urgent challenges, we will build a thriving and sustainable world.
Your role at BRE
As a key member of the YellowJacket team, you'll support day-to-day customer engagement and product development activities. Working closely with the SmartSite Operations Lead and other colleagues, you will:Respond to customer and technical enquiries, delivering high-quality support in line with SLAs
Maintain accurate customer records within the CRM system
Assist with account management, licence renewals, and user feedback collection
Share customer insights with the Product Manager to inform product improvements
Support User Acceptance Testing for new features and updates

Your profile
Essential:Experience in a customer service environment, with the ability to understand customer needs and consistently deliver outstanding service
Excellent communication and interpersonal skills
Confident using Microsoft Office and comfortable working with digital tools
A quick learner with an aptitude for picking up new software
Self-motivated, proactive, and able to work independently
Well-organised and capable of managing multiple tasks at once

Desirable:Knowledge or experience of health and safety in a practical setting
Experience working with online services or digital platforms

The requirements above are provided for guidance purposes. We welcome applications from candidates with varying levels of experience who can demonstrate their suitability for the role.
Flexible working options
This position will be a hybrid role, including remote (home) and in office work (based at our BRE Science Park in Watford). You will be required to be onsite 2-3 days per week for initial training period, which will then reduce to 2-3 days per month.
BRE benefits
We offer a competitive salary, as well as a wide range of financial, wellbeing and career development benefits.
25 days annual leave
Pension scheme with 5% matching employer contribution, Life assurance (4x basic salary) and an enhanced maternity package
Healthpartners - cash back on a wide range of health and wellbeing costs including prescriptions, physiotherapy, dental care and more
Onsite restaurant, onsite nursery and free onsite parking including at cost EV charging points
Learning and development opportunities, including free access to our BRE Academy and online courses, and professional membership reimbursement.

Your application
We review applications as they are received, so please apply at your earliest convenience to avoid disappointment.We're building a diverse and talented team at BRE. We know that different perspectives, experiences and skills will help us be more innovative in delivering effective solutions for our customers.

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Department

Building Performance Services

Locations

Watford

Remote status

Hybrid

Yearly salary

18,700

Employment type

Part-time
About BRE


BRE contributes to a thriving and sustainable world by developing science-led solutions to built environment challenges. Our vision is to be the world-leading innovation, science, and data hub for the built environment. We're ambitious in terms of quality and global scope. We want governments and commercial markets to recognise us and demand our services, products and solutions. We want to be world-class, innovative, science-led and provide solutions.

Founded in

1921

Co-workers

500+