Job Description

About Us:

Broxap is a UK market leader in the design, manufacture, and installation of shelters, covered walkways, street furniture and playground equipment. We are looking for a friendly and enthusiastic Customer Support Assistant to join our team and support our continued growth.

Working Hours:

Monday to Friday 08:00 - 16:30

Holidays:

25 days holiday entitlement, plus 8 bank holidays

Salary:

Competitive market salary, company pension scheme, discretionary profit share bonus

Perks:

Free on-site car parking with secure access-controlled gate. Complimentary hot and cold beverages, with on-site vending machines for cold drinks and snacks.

The Role:

Reporting to the Customer Service Manager, this role is ideal for someone starting their career in customer service. You'll be the first point of contact for customer queries, helping to ensure a smooth and positive experience for all our clients.

Key Responsibilities:

Respond to customer inquiries via phone and email in a professional and timely manner.



Forward sales inquiries to the appropriate sales team.

Log and escalate customer issues to the Customer Service team when necessary.

Assist with basic administrative tasks and data entry.

Support the team in maintaining accurate customer records.

Help gather customer feedback for continuous improvement.

Experience and Required Skills:

Good communication skills and a positive attitude.



Basic IT skills, including familiarity with email and Microsoft Office.

A willingness to learn and work as part of a team.

Attention to detail and a methodical approach to tasks.

Previous customer service experience is helpful but not essential.

More Information:

If you're eager to start your career in a supportive and dynamic environment, we'd love to hear from you. Please send your CV and a short covering letter to: recruitment@broxap.com.



Step 1



Application Form



Step 2



Monitoring Form

Personal Details

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Position Details

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Covering Letter

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Salary Expectations

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In order to comply with the Immigration, Asylum and Nationality Act 2006 the successful candidate will be asked to provide evidence of his/her ability to work in the UK before commencing employment.



Do you have the right to work in the UK?

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Please tick at least one of the following original documents that you will be able to provide when requested:

A passport or national identity card confirming that you are a British Citizen.

A full UK birth certificate confirming birth in the United Kingdom or Republic of Ireland.

A full adoption certificate issued in the United Kingdom which includes the name (s) of at least one of the holder's adoptive parents

A letter from the Home Office confirming that you are allowed to work.

A Home Office share code



This form will be detached and will not be seen by the selection panel. Information in this application will be kept confidentially by the Company and used for the exclusive purposes of recruitment and employment. Once the recruitment and selection process is complete, the data will be stored and used for your personnel records should you be the successful applicant.



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