Job Description

Customer Support Assistant

Scale 4 (25,584 - 27,269)

37 Hours, Full Time

Temporary, 12 months

Stopford House Reception

Application Deadline: 13 July 2025, 11:59pm

Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.

Shortlisting Date: 14 July 2025

Interview Date: 17 and 18 July 2025

Interview Type: face to face

While we embrace the use of AI as an innovative tool to maximise our services at Stockport Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Join us at Stockport Council MJ Local Authority of the Year 2025

Your Role

You will be the first point of contact for face-to-face access to council services and advice. Adding value to the customer experience at receptions within the civic complex by greeting and pro-actively engaging with customers assessing wants and needs, providing information, signposting to services as well as supporting and coaching customers using computers and other systems to ensure access for all to Council services.

About You

You will be friendly but professional, enjoy working with people, and going the extra mile to provide excellent customer service. You will be able to work under pressure, at pace and have a logical approach to problem solving. You will enjoy working with a diverse range of people and will always strive to support our residents in the best way possible.

About Us

We are a diverse team that are passionate about putting residents at the heart of what we do. We work with a wide range of teams across the council, along with key stakeholders. The work of the team is varied, and no two days are the same. We are always striving to improve to be able to offer our residents the very best. There are development opportunities; including training and progression within the wider team.


At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We're keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.


We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

If you want to have a conversation or have any questions, please contact Greta Gleeson at greta.gleeson@stockport.gov.uk for an informal conversation.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.


We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.