Job Description

Are you a natural organiser with a flair for communication and a passion for delivering outstanding customer service?

At Gentex Europe, we design and manufacture world-leading systems that protect people and mission-critical operations across the defence and industrial sectors. As part of the global Gentex Corporation, we're proud to combine innovation, precision, and purpose in everything we do -- and we're now looking for an experienced, driven Customer Support Administrator to help us do just that.

What You'll Do:

As a key member of our Customer Support team, you'll take ownership of the full customer order lifecycle -- from order entry through to delivery. Your mission: ensuring accuracy, timely updates, and an exceptional customer experience.

Accurately input and process orders using SAP Liaise with customers via email and phone to resolve queries and provide updates Collaborate with Sales, Planning, Quality, and Logistics to ensure delivery in full and on time (DIFOT) Manage product returns, claims, and shipment bookings Maintain clean, up-to-date customer records in our CRM system Support with general admin where needed

What You'll Bring:

Experience in a customer support or customer service role Working knowledge of SAP and the Order-to-Cash process Excellent communication, organisation, and multitasking skills Confidence using Microsoft Excel and data to inform decisions A proactive, customer-focused mindset and great attention to detail

Why Gentex Corp?

Be part of a global company with a local feel Join a high-performing, close-knit team in a role with real impact Enjoy opportunities for career growth, training, and development Work in a purpose-driven organisation that protects lives and advances safety

Hours of Work:

Monday to Thursday: 08:00 until 16:30 Friday: 08:00 until 13:00
You'll be joining a team where every customer interaction counts -- and where your contribution truly matters

Job Type: Fixed term contract
Contract length: 12 months

Pay: 25,000.00-30,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking Store discount
Ability to commute/relocate:

Stranraer DG9: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have customer support experience within a manufacturing environment?
Experience:

B2B Customer Service: 3 years (required) SAP S/4HANA: 1 year (required)
Work Location: In person