Job Description

Customer Support Co-ordinator

phs Compliance- Golborne, Warrington



Full time/ Permanent



As a Customer Support Co-ordinator, you will play a fundamental part in the sales process by supporting the administration requirement from our busy sales team to deliver sales growth and customer retention whilst also ensuring our customers are briefed and informed at all times.

A day in the life of a Customer Support Co-ordinator at phs will involve;

Ensuring that both customer and reporting requirements are dealt with promptly and delivered on time Prepare planned reports each week/month for the Account Management Teams and Customers and deliver them on time Deal with ad-hoc requests from our Customer base, either personally or by making sure that the request is raised with the Account Manager or other departments e.g. Customer Services and by taking ownership and accountability for all enquiries through to a resolution. Ensure that orders are processed promptly and all portal updates are processed as per agreed contractual obligations Develop a good understanding of all phs Compliance services

The ideal candidate for a Customer Support Co-ordinator at phs will have:

Good eye for detail and accurate data input skills Experience in a similar environment, ideally within a fast-paced administrative department Excellent communication skills Quick and accurate keyboard skills and experience of using data bases Ability to work on own initiative and as part of a team A high level of professionalism, politeness, judgment and negotiation Enthusiastic, confident and determined approach is required with a high degree of self-motivation and drive

In return for your commitment and expertise, you will get:

Salary of 25,000.00 per annum Monday- Friday 37.5 hours per week Ongoing career development opportunities Discounts on hundreds of major retailers with phs perks. A 24-hour wellbeing helpline Access to Digital GP for you and your household Pension 23 days holiday allowance plus bank holidays

About phs:

phs compliance

focuses on helping more than 2,000 UK business customers test, install and manage their property infrastructure assets. PHS Compliance self-delivers electrical test and inspection, M&E installation & maintenance & asset verification with over 400 engineers based nationwide. Our technical and quality management standards are second to none, we are one of a few UK Companies accredited to UKAS 17020 inspection body standards for fixed wire and portable appliance testing.


At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.


Please let us know if we need to make any reasonable adjustments for you during the recruitment and onboarding process.