Job Description

Company description

We are a UK-based, fast-growing e-commerce brand specialising in premium natural food products, focused on delivering certified health benefits and outstanding customer experience. As demand continues to grow, we are expanding our team and investing in customer service and digital content excellence.

Job description:

Our company is looking to employ a UK based

Customer Support & Digital Marketing Assistant

.

This is a

brand-new role

, offering the successful candidate the opportunity to play a key part in shaping customer experience processes and supporting ongoing digital marketing activity.

The role is

remote (work from home)

,

part-time (16-20 hours per week)

with flexible scheduling. Salary is

competitive and dependent on experience

, with a

performance-related bonus

.

Key Responsibilities

- Respond to customer emails, including order tracking, returns, and product queries, with a focus on delivering an excellent customer experience

- Liaise with our external digital marketing agency to support the creation and updating of content and product listings

- Update and maintain product descriptions, pricing, FAQs, and website content

- Assist with social media content updates and basic visual assets

- Identify recurring customer issues and provide feedback to improve processes

Required Experience

- Previous experience in customer service within

e-commerce, online retail, hospitality, or similar environments

- Experience using online platforms or systems

- Applicants

must have the right to work in the UK

(Candidates with less formal experience but strong written communication and relevant skills will still be considered.)

Essential Skills:

Excellent written English and verbal communication

Customer service experience (e-commerce, retail or hospitality, online support)

Basic social media awareness

Canva / basic design skills

What We Offer

Flexible part-time hours Fully remote UK-based role Training, support, and clear onboarding Opportunity to grow with the business and increase responsibilities over time A chance to make a real impact in a growing e-commerce brand
Job Types: Part-time, Permanent

Work Location: Remote