Job Description

About us

CMTG is a global leader in condition monitoring solutions, specialising in rotor track and balance for helicopters, condition monitoring for critical rotating industrial machinery and noise vibration analysis. With a legacy of innovation and excellence, we're at the forefront of creating safer skies, smoother operations, and quieter environments.

From helicopters soaring above cities to industrial turbines powering the global energy industry, our cutting-edge technologies ensure optimal performance, safety, and efficiency. Our expertise expands across:

Rotor Track and Balance

: Ensuring helicopters operate at peak performance by delivering solutions that reduce vibration and enhance safety.

Industrial Condition Monitoring

: Helping the global energy sector keep their turbines and rotating machinery running seamlessly through advanced noise and vibration analysis.

Precision Accelerometers:

Designing and manufacturing state-of-the-art accelerometers trusted worldwide for critical applications.

With a dedicated team of 130 experts across our sites in the UK, USA, France, and Germany, we bring a collaborative, international perspective to every challenge we solve. This global presence ensures our customers benefit from local support combined with a world-class standard of innovation.

About the Role

We're looking for a Customer Support Engineer with a curious mindset, a methodical approach to problem solving, and a genuine interest in how software, hardware, and engineering systems work together in the real world.

You'll play a key role in providing technical and customer support for our condition monitoring products and systems, primarily through remote support, with supported opportunities to attend customer sites for investigations, repairs, upgrades, installations, and commissioning activities.

This role is well suited to early-career candidates, including graduates, apprentices, or those currently in junior IT or technical support roles, who want to move beyond traditional office IT and build experience supporting live, operational systems. Full training and mentoring will be provided.

Unlike many IT support roles, this position supports systems that actively monitor and protect large-scale engineering assets. You'll work with live customer environments that operators rely on to make informed decisions about plant operation, maintenance, and safety, gaining exposure to the intersection of software, hardware, and engineering.

Your key responsibilities will include:

Customer & Technical Support

Provide technical and customer support to UK and overseas customers via phone, email, secure remote access tools, and on-site visits. Respond to support enquiries, working methodically to diagnose and resolve issues, with mentoring and escalation support available. Maintain a professional, customer-focused approach when communicating with customers, suppliers, and internal teams.

Systems Troubleshooting & Configuration

Assist in troubleshooting and diagnosing issues across Linux-based operating systems, applications, networks, hardware, and integrated monitoring systems. Support system configuration, upgrades, repairs, and software updates, under guidance where required. Carry out remote diagnostics and secure system access in controlled industrial environments.

Installation, Calibration & Commissioning

Assist with off-site and on-site calibrations, installations, upgrades, and commissioning activities. Work alongside experienced engineers, operators, and customer teams within power stations and other industrial environments. Build hands-on experience with live operational systems as your confidence and capability grow.

Support Operations & Quality

Accurately log, track, and manage support cases within customer support and RMA systems. Produce clear service reports and technical documentation, with support and review as appropriate. Help manage spares, tools, and stock required for customer support activities. Follow all company Health & Safety, Quality, and documentation procedures at all times.

Collaboration & Continuous Improvement

Work collaboratively with internal engineering, manufacturing, and support teams. Contribute to continuous improvement initiatives, process reviews, and team knowledge sharing. Suggest improvements to support processes, tools, and customer experience.

Professional Development

Take part in structured training, mentoring, and on-the-job learning. Build technical capability and confidence across increasingly complex systems. Develop a strong foundation for progression into senior support, specialist, commissioning, or engineering-focused roles.

About you

We're looking for someone who is curious about technology and motivated to learn. You approach problems logically, enjoy understanding how systems work, and aren't afraid to ask questions.

You communicate clearly, collaborate well with others, and take ownership of your work. You're adaptable, organised, and comfortable balancing remote support with occasional site-based activities.

Experience or interest in Linux, basic networking concepts, or industrial systems would be beneficial but isn't essential. What matters most is your enthusiasm, willingness to learn, and interest in working in an engineering-led environment.

We believe in equal opportunities

We believe teamwork, no matter where you're from or how you identify, we're committed to building a diverse and inclusive environment where everyone can thrive.

We're looking for hardworking, passionate individuals to join our team. When you come on board, we'll provide the support and opportunities you need to unlock your potential and do your best work.

We're committed to ensuring an accessible and comfortable experience for everyone. If there's anything we can do to make your application process or working environment more accommodating, please let us know, either in your application or by reaching out directly. We'll be more than happy to help.

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

Job Type: Full-time

Pay: 26,000.00-32,000.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Flexitime Free flu jabs Free parking Life insurance On-site parking Referral programme Sick pay Work from home
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (required)
Work Location: Hybrid remote in Great Torrington EX38 7BS