Job Description

About Grubby

We're Grubby, the UK's first plant-based meal kit and ready meal company. We're on a mission to make plant-based cooking more convenient and accessible without costing the earth. Through our food and tech, we make it delicious and easy for anyone to eat more plants one dish or day at a time.

We are proud to be one of only a handful of UK B-Corps, dedicated to using business as a force for good. Listed in the Startups top 100 lists, we've come a long way in the past 5 years and have now delivered over 2 million meals nationwide. We're a small, open-minded team, passionate about inspiring the planet to eat more plants.

The role

We are looking for someone to join our small team from January 2026 to manage the vital link between Grubby customers and the business. To learn customer needs, ensure satisfaction, and foster loyalty. We seek an empathetic communicator, willing to contribute to our small start-up.

Responsibilities

Responsible for providing customers exceptional service in the most efficient way possible Ability to prioritise queries and responses effectively Own communication across all customer touchpoints Be the first point of contact for our customers, dealing with queries in a friendly and effective manner via email, livechat, phone, and social media and FAQs Capture and report customer feedback to improve our service Work with the marketing and technology team to develop customer communication to drive a positive experience, engagement and retention Drive the continuous improvement ethos within the business Able to analyse problems and find positive solutions Support the wider business to create processes, procedures, and policies in relation to customer experience and service Helping Grubby to have a positive social impact (e.g. alleviating poverty, promoting volunteering etc.) Promoting equality and diversity Support the operations team in reducing our environmental impact

Requirements

Previous customer support or customer-facing experience Experience with cloud based customer support tools. Preferably intercom Experience with spreadsheets, customer management systems, and other office-based software. Preferably google suite of applications Friendly yet professional writing manner and able to communicate effectively both verbally and in writing Very proactive, adaptable, and independent Customer-centric, you have good listening and interpersonal skills Team player Able to work at least 2 days per week from either our London office or our Redditch fulfillment centre

Benefits

Free Grubby 3pm Friday finishes Private Health Plan Flexitime to support work-life balance. Cycle to work scheme Free barista coffee / hot drinks in Wework Regular team socials and a fun, collaborative environment. Company pension. Casual dress code.
Job Type: Fixed term contract
Contract length: 15 months

Pay: 28,000.00-32,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Discounted or free food Employee discount Flexitime Health & wellbeing programme
Application question(s):

What attracted you to the role? Give a brief example of how you have solved a difficult customer problem
Work Location: Hybrid remote in London EC1V 1JB