Job Description

Accessibility

We know that reading through job adverts can sometimes be a lot to take in, so to help make things easier, we have added a digital accessibility tool to the top of the page where you can access an audio version of this advert, change the language, font size and colour and some other tools you may find helpful. To access click on 'Recite me' at the top of this page. Our dedicated recruitment team are also available to provide any further support.

Who are we?

WWU is a gas distribution business that services the gas infrastructure across Wales and the south-west of England. We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.

What we're looking for:

We are looking for a Customer Support Officer to join our team.

You will be responsible for communicating face to face with our customers before and after planned work affecting their homes, work collaboratively with operational teams on site to ensure the work is completed as efficiently as possible and that customers feel they've received a 10/10 level of service.
You'll also identify priority customers who require extra assistance during our work and put arrangements in place to minimise the inconvenience to them and deal with customer issues as and when they arise.

We'll trust you to:

Attend regular planning meetings with Performance Manager and Programme Controller

Promote the priority service register sign-ups with eligible customers

Record and feedback accurate and relevant information to key stakeholders involved in delivering the customer experience

Support formulation and delivery of communication strategy on high profile projects (e.g. attend customer drop-in centres, planning meetings etc.)

Build strong rapport with operational colleagues to deliver the customer journey effectively


You'll need to have:
The ability to thrive in a dynamic target driven environment

Experience in a customer service role and confidence in dealing with customers

Excellent negotiating, communication and organisational skills

A high standard of keyboard skills and a working knowledge of standard Microsoft applications

A full driving license is essential

A good knowledge of the Gas Industry is also desirable


We would also love to hear about anything else you feel you could add or bring to the role!

What's in it for you?

A starting salary of 34,691 rising to 39,645 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs

Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% - totalling 15%

14 x salary Life Insurance linked to membership of the Retirement Savings Plan

"Choices" flexible benefit scheme options including corporate gym memberships, dental insurance and health cash-plans

Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs

Enhanced pay for parental leave

Retail discounts and cashback scheme

Annual salary review and discretionary bonus

Company Sick Pay

In-house Occupational Health Team

Employee Assistance Programme

Comprehensive training

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business - from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn't matter about gender, race, sexuality or disability; it's about our colleagues' skills, the way we do things and how we live our values.

Interested?

If you think you'd make a good addition to the team, we would love to hear from you!



If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at recruitment@wwutilities.co.uk or on 07971 038 982.

You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.