Job Description

Customer Support Representative

Pay:

26,000.00-28,000.00 per year

Job Types: Full-time, Permanent

Market leaders in green home improvement sector, here at Improveasy we are not just experts in home improvements, we're passionate about making homes warmer, greener and more cost effective. Founded in 2011, we were driven by a vision to create a company that not only made a positive impact on the environment but also to make energy efficiency accessible to everyone. We provide funding for energy saving installations which improve the energy efficiency of UK households and work to help reduce carbon emissions and consumer energy bills. With our roots proudly in Manchester, Improveasy has rapidly established itself as a respected and trusted name within the industry.

Due to expansion we are looking to expand our Customer Support Team. The ideal candidate, will have proven experience in customer service, be friendly, smart, professional, punctual with excellent attendance, have a great telephone manner with the ability to work well as part of a team.

Your Main Duties:

Answering calls from inbound customers Use our bespoke CRM system to complete application forms for customers Advising customers of Energy Grants available Connecting the customer to the relevant department
Occasionally you will be required to contact homeowners and update them on their application status. Good communication skills and a polite telephone manner will be required.

We would prefer previous experience in answering telephone calls either within a reception or customer support position. Previous similar roles or experience will be considered.

Full training and support will be given.

Essential Qualities :

Excellent Phone Manner and communication skills Use Microsoft Office Strong organisational skills and attention to detail
Desirable Qualities :

Previous experience in a similar role is desirable but the right person with a can do attitude is more important

A natural people person Attention to detail
Please forward your CV for consideration.

What we offer

Be part of a friendly, supportive, and ambitious team where your voice matters. Opportunities to grow and develop as we continue to expand. Room for development and growth within a fast-expanding company. Play a impactful role in the renewables and sustainability sector helping UK households save money, cut carbon, and create warmer homes A leadership team dedicated to your personal growth and development. The satisfaction of knowing your work makes a real difference every single day.

Benefits:

22 days holidays + bank holidays Company pension scheme Employee discount portal and wellbeing facilities Lively, fun office with friendly co-workers Comprehensive training, support and development Excellent Altrincham location, with train/ tram stations and local amenities in walking distance
Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Company events Company pension Employee discount
Work Location: In person