Job Description

Careberry Software is a leading provider of all-in-one software solutions tailored for care and healthcare providers. Our platform streamlines operations, enhances the quality of care for vulnerable people, and improves efficiency. We are committed to supporting our customers in delivering the highest quality of care, making a real difference in their daily operations.

Position Overview:

We seek a

dedicated, enthusiastic, and self-motivated

Customer Support Representative to join our team. In this role, you will deliver

exceptional customer service and support

to our clients while identifying opportunities to drive sales through upselling and cross-selling our software solutions. The ideal candidate is

enthusiastic about helping others, possesses a cheerful outlook

, and can work

independently

while being a strong team player. They should have

excellent communication skills

and a good understanding of the healthcare industry.

Key Responsibilities:

Customer Support:

Function as the

first point of contact

for customer inquiries through phone, email, and our CRM platform.

Resolve customer issues

promptly and accurately, escalating complex cases when necessary. Provide

detailed product information

and assist customers with software setup and troubleshooting. Maintain a

comprehensive understanding

of Careberry Software's features and benefits.

Collect and document customer feedback

to contribute to continuous product and service improvements.

Sales Support:

Identify customer needs and

communicate how Careberry Software can address their challenges

. Support sales efforts through

market research

and

product demonstrations

.

Generate leads

and identify new business opportunities, contributing to sales targets.

Conduct follow-up meetings

to ensure customer satisfaction and uncover additional sales opportunities.

Relationship Management:

Build and maintain strong relationships

with customers to ensure high satisfaction and retention.

Educate customers

on product features, updates, and best practices to maximise their usage and value. Proactively

reach out to customers

to ensure their needs are met and identify potential upselling opportunities.

Collaboration:

Work closely with the sales, product, and development teams

to address customer feedback and improve offerings.

Contribute ideas for process improvements

during team meetings.

Collaborate with team members

to share insights and best practices for customer success.

Qualifications/Qualities/Experience We Look For:

Proven experience in

customer support or sales

, preferably within the software or healthcare industry.

Positive attitude

with a genuine

passion for helping others

.

Ability to work independently

with minimal supervision while thriving in a collaborative environment.

Excellent verbal and written communication skills

with a focus on clear and empathetic communication.

Strong problem-solving abilities

and keen attention to detail. Capable of

managing multiple tasks

and

prioritising effectively

in a fast-paced environment. Proficiency in using

CRM software

and other customer support tools or capability/willingness to learn them.

Knowledge of healthcare industry practices and terminology

is a plus.

What We Offer:

Opportunities for professional growth

and career development. A

collaborative and supportive work environment

that values your contributions. The chance to

make a significant impact

in the healthcare industry by improving care delivery.

Competitive salary

.
Job Type: Full-time

Pay: Up to 29,000.00 per year

Benefits:

Company events Company pension Employee discount Free parking On-site parking Referral programme Sick pay
Work Location: In person