Job Description

Job Purpose

As a CSR, you will be responsible for delivering high-quality support to our customers. This includes managing allocated customer accounts, coordinating the learner journey, supporting internal compliance, and maintaining accurate records.

You will work closely with other CSRs and stakeholders to ensure smooth daily operations and a consistent customer experience.

Key Responsibilities

Customer Support

Manage a dedicated group of customers across a range of business sizes and types. Handle queries via phone and email, ensuring timely and professional resolution. Assist with on boarding, registration, scheduling, and certification activities.

Awarding Organisation & End Point Assessment Organisation Operational Activities

Support candidate registration, gateway validation, and certification processes. Use administration systems to input, track, and maintain customer data. Follow all standard operating procedures to ensure regulatory compliance.

Data and Record Management

Ensure data accuracy and timely updates to customer and learner records. Generate basic reports or updates as required by the Operations Manager.

Collaboration

Work with the Quality and Product teams to resolve issues and improve service delivery. Provide deputy coverage for colleagues during periods of absence.

Person Specification

Essential

Customer service experience. Strong verbal and written communication skills. High attention to detail and accuracy. Confidence working with multiple digital platforms.

Desirable

Knowledge of regulated awarding or EPA environments. Understanding of the apprenticeship and qualification landscape. Previous experience in education, training or compliance setting.
Please note this job listing may be closed early, it is advised to get applications in as early possible.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Monday to Friday
Application question(s):

Can you confirm that you understand this is an office-based job, Monday to Friday, 9-5.
Experience:

customer service: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 13/07/2025