Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs.

Responsibilities

Respond promptly to customer inquiries via phone, email, or live chat. Provide accurate information regarding products, services, and policies. Assist customers in troubleshooting issues and resolving complaints effectively. Perform data entry tasks to maintain accurate customer records. Identify opportunities for upselling additional products or services based on customer needs.

About Us

We're a fast-paced online fulfilment business committed to delivering an exceptional customer experience across every touchpoint. As we continue to grow, we're looking for a friendly, proactive and detail-oriented

Customer Support Representative

to join our dynamic team.

About the Role

This is a key position at the heart of our operations. You'll be responsible for ensuring smooth order fulfilment, delivering top-tier customer service, and supporting day-to-day office needs. If you thrive in a fast-moving environment, enjoy solving problems, and take pride in creating great customer experiences, we want to hear from you!

What You'll Do

Order Fulfilment Support:

Monitor orders through to dispatch, coordinate with our warehouse team, and keep customers informed.

Customer Communication:

Respond to emails, calls, and messages professionally and promptly, resolving issues with empathy and efficiency.

Office Supplies Management:

Track and order office and pharmacy supplies, liaise with vendors, and manage stock levels.

Debt Collection Support:

Conduct follow-ups on outstanding balances and assist the finance team in maintaining healthy cash flow.

Administrative Support:

Help with document preparation, CRM updates, and basic office tasks.

Warehouse Assistance:

Occasionally support warehousing and inventory management during peak periods.

What We're Looking For

Experience in a customer service or administrative role (experience in healthcare/pharmacy a plus). Strong communication skills--verbal and written--with a professional and friendly tone. A calm, can-do attitude and ability to manage multiple tasks. Competency in Microsoft Office (Word, Excel, Outlook); knowledge of Dynamics 365 is a bonus. Great attention to detail and a commitment to accurate record-keeping.

Why Join Us?

Be part of a growing company with a supportive team culture. Gain experience across multiple business areas, from logistics to customer care. Make a real impact on customer satisfaction and operational success.
Job Type: Full-time

Pay: 23,900.00-24,000.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Milton Keynes MK14 5BP (required)
Work Location: In person

Application deadline: 26/05/2025
Expected start date: 02/06/2025