Job Description

Camozzi Automation Ltd boasts over 50 years of expertise in the fluid power and automation sectors, specialising in assisting OEMs to leverage automation systems to enhance efficiency, reduce costs, and improve product features. Our extensive network of Premier Distributors and National Partners allows end-users across the UK to easily access our products.

We're seeking a proactive and customer-focused Customer Support Representative to join our friendly and dynamic Customer Support Team. As the first point of contact for our customers, you'll play a key role in delivering excellent service by handling enquiries, providing accurate quotations, processing sales orders, and offering product support.

This is a fast-paced role that requires a high level of accuracy, strong communication skills, and the ability to work effectively both independently and as part of a team.

Key responsibilities:

Respond promptly to customer enquiries via telephone, email, and live chat Handle customer queries, requests, and complaints with professionalism and care Build and maintain strong working relationships with new and existing customers Provide quotations, process orders and offer technical support Advise customers on products, part numbers, descriptions, pricing, and availability Support the External Sales Team with administrative and customer-related tasks Ensure our database kept up-to-date with new prices, descriptions and parts Schedule orders according to delivery requirements Organise courier collections and deliveries for customer consignments Provide timely updates on orders, invoices, and shipping queriesKeep track of monthly back orders Set up new customer accounts Process returns and credit notes Collaborate with departments such as External Sales, Key Accounts, Warehouse, and Marketing to ensure customer satisfaction
The ideal candidate will have the following skills:

Previous experience in a customer service role, ideally within the Engineering/Automation industry Able to thrive in a busy environment with a sense of urgency, flexibility, and maintain high standards of work performance Computer literate, experience with Sage is advantageous but not essential (full training provided) Excellent attention to detail and organisational skills A proactive approach with a customer-first mindset Strong verbal and written communication skills
Further details:

Full-time, office-based role - 37.5 hours a week Monday to Friday either 8:30am to 5:00pm (one hour lunch) 20 days holiday (rising to 25 with length of service) plus bank holidays Holiday buy back scheme Birthdays off Company Pension Scheme and Death in Service Policy Access to our Employee Assistance Programme Onsite parking
Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Additional leave Company pension Free parking Life insurance On-site parking
Schedule:

Day shift No weekends
Work Location: In person