Job Description

Description

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to innovate? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.

We're looking for people who don't just come here to fulfill their responsibilities, but who have a real passion for the brand and a commitment to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

The customs specialist position will be responsible for managing import and export clearance procedures. Their duties will include preparing and verifying customs documentation, ensuring compliance with relevant regulations, and coordinating with customs authorities and logistics providers. They will also support the company in resolving any customs-related issues and contribute to optimizing customs processes to ensure timely and cost-effective shipments.

Key Responsibilities

Checking the correctness of import documents and contacting the logistics operators Working alongside with carriers and sea lines Creating the necessary documents in the system for the tea import process Cooperation with the saniatry authorities Manage customs clearance processes for both import and export shipments. Prepare and submit accurate customs documentation in accordance with UK HMRC requirements and all relevant regulations (e.g., UK customs laws, Incoterms, trade agreements, etc.) Monitor and track shipments to ensure timely delivery Handle tariff classification, valuation, and duty calculations Stay up to date with changes in customs laws and procedures post-Brexit

Skills, Knowledge and Proficiency

At least 2-3 years of professional experience in import/export procedures and documentation in a manufacturing environment on a customs agent position or handling transportation processes Familiarity with HMRC systems (e.g., CDS, CHIEF) Extensive knowledge of UK customs regulations and procedures Fluency in English (both spoken and written) Certification in customs or international trade (e.g., UK Customs Academy, CILT) Knowledge of post-Brexit trade changes and UK-EU import/export requirements

Benefits

Yearly bonus based on personal contribution and financial performance 25 days holiday plus 8 bank holidays and the option to buy and sell holidays Onsite Gym and Wellbeing Centre Perkbox - employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more Pension scheme with your contributions matched for up to 10% of your salary Cycle to work scheme SimplyHealth Cash plan Onsite Staff shop and online staff discounts Bupa Private Medical Insurance

About Twinings Ovaltine

Twinings has become one of the world's most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.


More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas's shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

Our approach to Diversity, Equity & Inclusion

At TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it's how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.

Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.

Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.