Job Description

Location : Vehicle Leasing Solutions, England Role overview

Daily Rental Administrator

Job summary:

It is our ambition to make the JCT600 VLS the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 VLS contributes to our success, cares about performance and strives to be the best they can be.

Our Daily Rental team work together to provide professional and friendly service for our customers in a timely and individual manner, providing short term rental vehicles to our customers via our network of suppliers. As a Daily Rental Administrator, you will provide day-to-day administrative support with all Daily Rental tasks, establishing and maintaining a good working relationship with customers and suppliers.

Key Responsibilities will include:

• Managing all vehicle hire reservations using the implemented policies and processes.
• Managing and actioning emails competently and promptly.
• Checking vehicle hire reservations periodically by making outbound calls to ensure that suppliers have received and confirmed the reservation requests.
• Ensuring incoming calls are answered promptly in a polite, efficient and professional manner.
• Processing change, extension and cancellation requests.
• Provide excellent, high quality, customer service and on-going support to both suppliers and customers at all times.
• Ad hoc administration duties to support the team as required.

Qualifications:

• Previous administration experience in a busy working environment.
• A customer centric approach, always striving to deliver service above customer expectations. Previous experience of speaking with customers a must.
• Excellent Microsoft Office skills, particularly Microsoft Excel.

• Strong attention to detail and methodical approach to your work, with the ability to work under pressure and to tight deadlines.
• A positive attitude and an ability to work well in a team.
• Energy and enthusiasm with strong verbal and written communication skills!

Why join JCT600 and what is in it for you?

As part of our ambition to be best place to work, we offer:

• \xc2\xa327,000 OTE.
• A life assurance plan and a company pension subject to T&C\xe2\x80\x99s.
• 26 days annual leave, increasing to 28 days at 5 years\xe2\x80\x99 service and 30 days at 10 years\xe2\x80\x99 service (from 1st July 2022) plus bank holidays.
• Flexible and hybrid working policies.
• 26 weeks paid maternity leave and 4 weeks paid paternity leave.
• A range of training and leadership development programmes.
• Colleague referral scheme worth up to \xc2\xa31000 per referral.
• Preferential Service Rates (This includes family and friends)
• Long service reward and Loyalty incentives.

Read more about our

Our Ambition:

It is our ambition to make JCT600 the best place to work. We aim to treat our colleagues with respect and support their development. Everyone connected with JCT600 contributes to our success, cares about performance and strives to be the best they can be. This creates a sense of fun, caring and teamship which is unrivalled in its industry. Our ambition is also to make JCT600 the best place shop. It feels different. Our people care about customers and show genuine interest in them as individuals. We don\xe2\x80\x99t want them to feel processed. Because our teams are great and customers are delighted it follows that JCT600 will become the best dealer partner a Brand could hope for. We can invest, we perform well and our people are a pleasure to deal with. JCT600 simply want to be the best people to do business with.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.

Hours 38
Department Vehicle Leasing Solutions
Job Type Full-time
Contract Type Permanent
Salary Competitive Salary

JCT600