Job Description

SIXT Van & Truck is Part of the SIXT Group, the Global Leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships.



We currently have a great new opportunity for a Damage & Loss Administrator to join our friendly but driven team at our Stansted Depot. Our Vehicle Hire Division hire a range of light commercial vehicles to companies ranging from blue chip corporations and public sector organisations to medium sized enterprises.


The Damage & Loss Administrator will ensure that all mechanical and body work damages are successfully and accurately captured, documented and recharged onto the customer in a professional and timely manner. Enjoy growth opportunities and a starting salary of up to 30,000 per year, plus a bonus to reward your dedication!

Please note this role is offered on a fixed term contract covering Maternity leave*

YOUR ROLE AT SIXT

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To assist in controlling the damage process for all the depot fleet, including controlling costs for expenditure on a varied range of equipment and contracts within an agreed spend limit Identify damage recharge opportunities from off hires, defects reported by customers and repairs carried out during routine maintenance Ensure validity of claim and transparency of profit margins Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally Assisting in managing the Loss of Use process so clear instruction is provided to customer and hire departments with regards to charges and timeframes Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer Invoice customers once recharge value is achieved with customer Resolve or escalate all queries within a given time frame Liaise with internal departments and or external vendors to return the vehicle to hire/rental fleet within agreed timescales

YOUR SKILLS MATTER

Adaptability

You excel in a dynamic environment and can work under pressure, both independently and as part of a team

Attention to Detail

You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections

Communication

You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings

Flexibility

You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service

Driving License

You hold a valid driving license and bring a minimum of 12 months driving experience

Problem-solving mindset

- proactive in resolving issues related to vehicle condition, customer disputes, and insurance coordination

IT proficiency

- comfortable using Microsoft Office (especially Excel)

Background

Previous experience in a

transport, logistics, or automotive

environment

WHAT WE OFFER

Competitive Compensation & Financial Security

Receive an attractive annual salary and a performance-based bonus. Secure your future with enrolment in SIXT's pension scheme

Generous Time Off

Enjoy 22 days of annual leave, plus bank holidays

Training & Professional Development

Benefit from paid training sessions and a variety of development opportunities to grow your career

Exclusive Employee Benefits

Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme

Wellbeing Support & Life Assurance

Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance

Family & Employee Assistance

Benefit from family-friendly policies and receive support through our Employee Assistance Programme

About us:

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We are a globally leading mobility service provider with a revenue of EUR4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!