Job Description

Hathaway Medical Centre is looking to welcome an enthusiastic, compassionate and highly motivated Data Administrator Team Member to join our friendly Data team.

This vital role involves providing outstanding administrative services, whilst working under pressure in a busy environment. We are looking for applicants with a flexible, proactive and adaptable approach with a strong focus on patient care.

Key responsibilities of this role include:

Provide excellent customer support to patients and medical professionals. Perform general clerical duties, such as filing, completing clerical and administrative work, including scanning, and indexing of all letters and documents. Collect, Code and review complex patient data. Ensure GDPR and compliance in all data handling. Support clinical audits and quality improvement projects as set out by Team Leader Communicate effectively with colleagues, patients, and external agencies Working closely, supporting Clinical Staff, Secretaries Team and Office Staff Deal with emails from internal and external stakeholders in a timely manner. Assist with general queries from the public with professionalism and confidentiality Calling patients and professionals such as hospitals, care homes, pharmacies and other third parties to gain information required. Supporting other Teams in Reception and Call centre handling during extremely busy periods or covering holidays.

Essential skills required:

Strong organisational skills with the ability to multi-task and prioritize workload effectively. Excellent interpersonal skills, with the ability to be empathetic and compassionate, with a desire to make a difference in patients' lives. Attention to detail for accurate data entry and processing. Effective verbal and written communication skills, essential for face-to-face patient care and over the phone. Familiarity with Microsoft Packages for email, calendar, and document management Strong IT and analytical skills Excellent organisational and communication skills. Wants to be a part of a caring team and medical practice with excellent customer care skills
This role will involve a high degree of confidentiality, good communication skills and excellent customer service. You will need to be comfortable working in a high-pressure environment and using your own initiative.

Desirable skills:

- Experience in the NHS and/or using SystmOne

- Previously working in a GP surgery or medical centre.

- Advanced IT skills

- Prior experience working with data administration in healthcare, NHS, or similar medical environment.

This is a permanent position, and we are looking for applicants with availability to work over 5 days per week, with some flexibility in shifts ranging between the hours of 08:00-18:00 Monday to Friday. Mondays and/or Fridays are a requirement.

The hours are negotiable around 32-37 hours.

What we have to offer

Supportive, happy and professional workplace culture. Opportunities for training, development, and career progression. Chance to make a real difference in patient care through high-quality data & insights. On-site free parking and lovely workplace environment NHS pension Weekends free NHS Employee discount card Additional loyalty days dependent on service

How to apply

If you are motivated, detail-focused, and ready to join a lovely team, we would love to hear from you.

Apply by sending in your CV and covering note to; Karin.Baxter@nhs.net

Closing date: 31st October 2025 - Please note if we receive a high volume of applications we may close this vacancy prior to the advertised date. Early application is therefore encouraged.

We are an equal opportunities employer that values diversity and promotes professional growth. We welcome applications from all suitably qualified candidates with the Right to Work in the UK.

Proof of your Right to Work in the UK will be required at interview stage.

Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of children and adults, and is committed to ensuring our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and requirements.

Job Type: Full-time

Expected hours: 37 per week

Benefits:

Company events Cycle to work scheme Employee discount Free flu jabs Free parking On-site parking Store discount
Ability to commute/relocate:

Chippenham SN14 6GT: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 31/10/2025