Job Description

The Data Entry Officer will need to liaise in a professional manner with colleagues, visitors and patients and undertake a range of duties to support the smooth running of the department.



The emphasis within the Service will be on team working, sharing of knowledge and experience for the overall benefit of the organisation. Also, to ensure that through personal development the post holder should assist in the implementation of Health Board policies and procedures in order to achieve the Board objectives.



Liaise with patients/ professionals within the Trust, LA and external agencies. Use communication and interpersonal skills to foster good working relationships. Handle routine information with tact, persuasion, and empathy, especially when dealing with distressed clients and carers. Reception duties, including meeting and greeting clients and visitors. Use judgment skills to seek advice for urgent telephone calls. Organise daily work processes as part of a team, providing admin support to the LPMHS. Filing. Maintain filing systems and databases. Receipt and distribute mail for the department. Undertake photocopying and liaise with colleagues/departments as required. Undertake data entry, including making and outcome appointments. Use Health Board and Local Authority clinical systems frequently.



Deal sensitively with clients in person and via telephone. Handle distressing circumstances and highly sensitive correspondence. Work within standard operating procedures, using initiative when unsupervised or off-site. Ensure safe use of all equipment, reporting faults to the Team Leader. Secure all work areas before leaving at the end of the day. Participate in performance appraisals and maintain a personal portfolio. Save and store electronic information as per Directorate procedures. Assist the Administration Support Manager with departmental audits as required.



Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

We listen, learn and improve



We treat everyone with respect



We all work together as one team



We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Welsh Skills Desirable:

This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.



Qualifications and Knowledge

Essential:

NVQ II in administration subject or relevant experience, skills and knowledge.



RSA II typing qualification or equivalent relevant experience.



Knowledge of administrative and clerical procedures and database use.

Skills and Attributes:

Essential



Good interpersonal skills.



Ability to work in a challenging environment.



Good communication and listening skills.



Non-judgemental.



Sensitive to issues faced by clients with Mental Health problems.



Ability to project a positive image.



Ability to transfer IT skills to new applications.



Confident in using Microsoft Word, Outlook, Power Point.

Experience:

Essential



Previous office experience.



Experience of audio typing.



Experience of using databases.



Other Role Requirements



Essential



Flexible in approach to work to meet the needs of the service.



Ability to travel to any site managed by the Mental Health Directorate in a timely manner.