Job Description

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.



By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.



THE ROLE

New Look is operating a modern Enterprise Data Platform stack -- including a Databricks-based lakehouse architecture, Amperity for Customer Data Platform (CDP) enrichment, Power BI for enterprise analytics with InfoRiver writeback extension and SAP Business Objects for self-service reporting.



The Data Platform Service Manager will run the Data Platform Service team to ensure the ongoing operations, stability, support, performance, and cost-efficiency of the Enterprise Data Platform and associated services. The Data Platform Service Manager owns platform SLAs and is responsible for continuous service improvement, incident and problem management, FinOps accountability, supplier management, and effective support processes across Databricks, Amperity, Power BI, and Business Objects.



This is a strategic role that will not only operate the service as it is today but also shape the future service as the platform grows in complexity and operational importance to the business

WHATS IN IT FOR YOU

40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Private pension scheme Profit related bonus scheme Option to join our Healthcare Private Medical Scheme Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave. Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

WHAT YOU'LL BE DOING

Lead the Data Platform Service Management function, including co-ordinating on-call across the service and engineering teams. Define and monitor SLAs, KPIs, and service metrics. Oversee incident, problem, and change management processes. Manage platform upgrades, patching, and service continuity. Own vendor support and escalation processes. Ensure platform operations align with security and compliance standards. Collaborate with engineering leads to manage deployment pipelines and platform automation. Lead FinOps management practices to monitor, optimise, and report on cloud and platform spend. Own supplier and support contract relationships, renewals, and performance monitoring. Shape and scale the support model to cater for increasing platform complexity, including 24/7 support readiness for industrialised data science, AI solutions, and operational data products.

Note:

Additional hours and on-call as required to fulfil duties.

WHO YOU ARE

Solid understanding of Azure cloud operations and enterprise data platforms. Experience managing SLAs, FinOps, and supplier contracts. Familiarity with Databricks, Power BI, and Amperity support models. Knowledge of ITIL or other service frameworks. Proven capability in scaling service support to meet critical operational needs. A degree in IT or related business topic (desirable)

Why New Look?



We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.



We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.



We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.



Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application?process