Job Description

Job Summary

The project aims to tackle financial hardship by helping clients identify options for dealing with their debt problems and empowering them to act. The project is designed for clients that can self-help, following a full exploration of their circumstances and the provision of advice on the options available to them. The project also integrates elements of financial capability coaching, including advice on budgeting, money management and ways to maximise income. The project is funded by the Money and Pension Service (MaPS).

The Debt Adviser will provide information and advice to people who are experiencing profound difficulties in managing financial problems; sometimes more in-depth casework will be required. The advice will primarily be given by telephone appointments, however advice can also be given face-to-face and by email.

The role is offered on a permanent basis, however funding is currently only guaranteed until the end of March 2026.

Please note that the stated salary is the full time equivalent, this will be pro-rated.

Duties

? To provide in-depth, high-quality debt information and advice (and casework where necessary), covering the full range of debt issues and options.

? To build trust with clients through face-to-face meetings, telephone and email contact, to help identify debt and associated issues and to support the collection of information.

? To use sensitive listening and questioning skills to engage with clients identified as in need of support to deal with their financial situation.

? To identify the personal strengths of clients and to help them build on these to engage in the processes involved in resolving their financial difficulties.

? To research and explore options and clarify implications so that clients can make informed decisions.

? To work with the Debt Administrator to ensure clients are supported with follow up paperwork requests, collating paperwork, filing and other related duties as required. This may involve a Fact Find of their current financial situation, communication of the prepared budget and financial plan, and encouragement to stick to the plan.

? To act for the client where necessary by calculating, negotiating, drafting letters and telephoning third parties.

? To support clients in following advice on ways to maximise income and reduce debt.

? To assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate for further advice.

? To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

? To apply Citizens Advice aims, principles and policies when dealing with money advice enquiries.

? To ensure that all work meets quality standards set by Citizens Advice, the Money and Pensions Service, the Advice Quality Standard and all FCA regulations.

Experience

? Relevant and transferable experience in supporting people who are vulnerable, marginalised or experiencing significant difficulties in their daily lives.

? Good people skills including the ability to engage, to listen, to empathise, to manage clients' frustration and to overcome barriers to change.

? Ability to work in a person-centred way that balances empathy with empowering clients to make good choices.

? Ability to work without close supervision and to agreed targets.

? Excellent organisational and time management skills to manage own workload.

? Ability to maintain confidentiality and appropriate professional boundaries.

? Strong oral and written skills including the ability to communicate complex information in a clear and accessible manner.

? Good numeracy skills with the ability to carry out efficient calculations and prepare budgets for clients.

? Experience of using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, online applications, internet and email etc.

? Ability to operate as a team player and communicate effectively with colleagues and managers.

? A strong understanding of, or willingness to learn, the debt and benefits advice process.

? The role requires frequent travel between sites, hence a reliable means of transport is essential. Candidates who can drive and own a vehicle insured for business purposes will be well-suited for this position.

? Understanding of and commitment to the aims, principles and policies of Citizens Advice.

? Ability to understand organisational priorities and to work towards achieving agreed objectives within CA and with partner agencies.

Please send your CV and a cover letter (maximum 500 words) to jobs@canf.uk. If you would like an informal chat about this role before applying, please send an email to jobs@canf.uk.

Job Type: Part-time

Pay: 24,150.00-25,200.00 per year

Expected hours: 21 per week

Benefits:

Company pension Health & wellbeing programme
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 07/07/2025
Reference ID: DAMAPS062025