Job Description

Citizens Advice New Forest (CANF) has an exciting opportunity for a debt adviser to join its Hampshire-wide Debt Advice project. The role will support vulnerable clients living across Tadley, Rushmoor, Hart and East Hampshire who are struggling to manage their debt and will be part of a team of advisers covering the whole county. This project, which is funded through the National Lottery, has been created to meet the increasing demand for debt advice as people deal with the cost-of-living crisis, with the objectives of improving both their debt situation and their mental wellbeing.

We are looking for candidates who are:

Passionate about helping vulnerable people living on low incomes;

A good listener, able to understand an individual's needs and come up with solutions that will help them get to grips with their finances;

A great communicator, full of empathy and able to work with people struggling with their mental health;

An adaptable person, able to change their communication style to get the best from their clients;

A self-starter with a can-do attitude.

If you would like the full job pack or to discuss this role further, please email James Lethbridge, Project Operations Manager at jobs@canf.uk

To apply for this role, please send a CV and cover letter (no more 500 words) to jobs@canf.uk to explain how your skills and experience fit with the requirements of this role. Applications will only be accepted on receipt of a CV and cover letter to this email address.

Applicants will be considered on a rolling basis and the closing date for this role is Monday 1st December 2025

Job Types: Full-time, Permanent

Pay: 25,324.00-27,000.00 per year

Work Location: Hybrid remote in Lymington SO41 9GJ