Job Description

Pay Award:

27,062 - 28,684

Hours:

37.5

Line Manager:

Debt Advice Team Coordinator

Period of Contract:

Permanent

Line Management Responsibilities?

No

Role Summary

As a key member of the team, you will work to improve individuals' financial wellbeing by providing advice and support those struggling with debt and money worries in our community.

Main Duties

Provide face-to-face advice to individuals (including by telephone and video conferencing), performing the duties of a debt advisor. Manage a caseload of clients, including all records are kept up to date and all communication with clients is managed. Work with our volunteer coordinator to support volunteers to provide debt advice to clients. Build relationships with local individuals and organisations to ensure referral to and from debt advice. Network, communicate and promote St. Andrew's Community Network money services to a wide audience including local people, agencies and national organisations. Work closely with the CEO and Trustees to develop future services, to influence and change money policy. Participate in relevant networks and forums relating to Money Advice. To support the direct delivery of high-quality debt advice work. Adhere to policies and procedures as set out by St. Andrew's Community Network, AQS, CMA and FCA. To participate in continuing professional development, including maintaining specialist debt advice qualifications. Undertake other such duties as maybe required, especially in support of the other activities delivered by St Andrew's Community Network.

Key Skills

(E = Essential D = Desirable)

1. Fully qualified debt advisor - E (top up training provided)

2. Have current Debt Relief Order Approved Intermediary status - E (If not, you must be willing to work towards this)

3. To have full working knowledge of all debt solutions and be able to use the appropriate debt solution for each client depending on their individual circumstances - E

4. Acting for the Client where necessary by calculating, negotiating, drafting, or writing letters and telephoning - E

5. Negotiating with third parties as appropriate - E

6. Assisting Clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate - E

7. Experience of face-to-face advice work - E

8. IT literate, and able to use office-based software - E

9. Excellent Communication skills - both written and oral - E

10. Ability to plan, organise and manage workload - E

11. Full clean driving license and access to a car for work purposes - E

12. Experience of debt advice in a community setting - D

Personal Attributes

Is driven by social justice. Analytic problem solving. Ability to work unsupervised, under pressure and to deadlines. Honesty and integrity. Ability to work as part of a team. Has great interpersonal skills and can foster and maintain effective relationships Value all the people who come into contact or work in the charity.

Working with St Andrew's Community Network

The Network team is vital in achieving the charities' purpose - to resource churches and community organisations to design out poverty.

St Andrew's Community Network's values underpin all our endeavours. We want to be held to account on our values, as ways of working that we will always strive for. Our values should resonate with the perception and reality of working with, and for, us as an organisation.

Our values are:

Welcome - embracing diversity with dignity and respect

Hope - helping each other discover alternative choices and new opportunities

Empowerment - walking alongside people at their pace to help them achieve their goals

Excellence - dedicated people doing exceptional things

Love - building relationships, family, friendship and faith

General asks of everyone that works as part of the Network team

Love our values and want to see them develop in the work you do Enjoy working with people and seek opportunities to develop yourself and others Help us to achieve our strategic aims and priorities contributing your skills and experiences to varied aspects of what the Network does Contribute to make the Network a great place to work, one that is inclusive and sees the potential in us all Help us when we need it to do other projects and work that is important to achieving our strategic aims Collect stories about your work and help us share the difference it makes Follow the usual rules that any employer would ask of you - health and safety; data protection; professional conduct, etc. Be inclusive and show kindness and respect to others

As a member of the Network team, you will also benefit from

Flexible working opportunities Membership of Vivvup Ongoing professional development
Applications for this role close on 05/05/2025 with shortlisting taking place on 06/05/2025. Interviews are scheduled to take place on 08/05/2025 & 09/05/2025.

Job Type: Full-time

Pay: From 27,062.00 per year

Benefits:

Casual dress Paid volunteer time
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 05/05/2025