Job Description

Money Matters - Debt Advisor

To apply for this role you must have a full driving licence and use of a car

Job Title: Debt Adviser

Employed by: Saltbox

Based at: Saltbox, Bemersley House, Gitana Street, Hanley, Stoke-on-Trent, ST1 1DY (with drop in face to face/telephone sessions delivered through Foodbank centres around Stoke-on-Trent)

Salary: 25,000 - 26,500 subject to experience & qualifications

Hours: 35 hours - Office-based, home working and community locations - flexibility required

Responsible to: Money Matters Operations Manager

Contract: Fixed Term Contract to 31st March 2026, which may be extended subject to funding

Recruitment: This post is subject to a satisfactory DBS and reference checks and 6 months probationary period

Purpose of the role

For the provision of benefits and debt advice and money management support to service users (mainly Foodbank guests). Assisting them with money problems, offering budgeting and benefits advice, regulated debt advice and casework, applying for fuel vouchers, signposting and referring appropriately.

Summary of duties

To collect information and work with the Debt Casework Assistant to provide debt advice in line with the CMA and FCA Debt Quality Compliance framework and keep updated on industry regulation changes

To provide face to face, telephone, and home visit support to clients
To hold drop-in sessions within community locations including Stoke-on-Trent foodbank distribution centres.

Closing Date:

12.00 noon Friday 6 June 2025

Interviews:

Priority interviews will be allocated to candidates who best suit the criteria for the role. The interviews will take place at Bemersley House Office, Gitana Street, Hanley, ST1 1DY

To apply for this vacancy, please send a CV and covering letter, explaining your suitability and experience for the role, to Helen Platt, HR Manager and request a full for your information. please send the email to vacancies@saltbox.org.uk

Staff Benefits:

Group Life Insurance

A Health Care & Cash Plan delivered by Medicash

A salary exchange scheme - this is only for staff who have opted into the Saltbox Pension Scheme

Staff support & counselling service from local NHS provider

24 days annual leave

Plus an extra day on your birthday

No weekend work

Enhanced Maternity/Paternity pay

Wellbeing & Discounts

Learning & Development

Job Types: Full-time, Fixed term contract
Contract length: 10 months

Pay: 25,000.00-26,500.00 per year

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Work from home
Schedule:

Monday to Friday
Work Location: Hybrid remote in Stoke-on-Trent ST1 1DY

Reference ID: Debt Advisor Money Matters
Expected start date: 23/06/2025