Job Description

Debt Co-Ordinator (12 Month FTC)
Penmellyn Vets, St. Columb Major Hospital, Cornwall, South West
Discipline: Non-clinical Support
Up to 20,000 per annum

The Penmellyn Veterinary Group are looking for a part-time Debt Co-Ordinator to join our busy practice on a 12 month fixed term contract. We are a thriving practice with an excellent reputation in our local community and pride ourselves on our impeccable customer care.###

Join a practice you are proud to be a part of

Penmellyn Veterinary Group is based in West Cornwall, we are a busy first opinion and Referral Veterinary Practice with 6 branches spread across the county. We are looking for a team member to manage our client accounts, this role is a Fixed Term contract to cover Maternity leave. This role would suit an individual who enjoys problem solving and has a keen eye for detail and a practical understanding of Microsoft Excel.####

Main responsibilities of the role include but are not limited to;

Writing letters to inform customers of their outstanding accounts Answering phone calls from non-paying customers with questions about their debts Calling non-paying customers and determining why their payments are outstanding Explaining payment plan options to non-paying customers, negotiating payment terms and enrolling customers interested in these payment programs Liaising with our Insurance team and front of house to ensure payment plans are followed up.


Working pattern is 30 hours per week over 4 days.###

In addition to a competitive salary, you will benefit from:

6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme

Penmellyn Vets, St. Columb Major Hospital
Station Road, Saint Columb Major, Cornwall, TR9 6BX, United Kingdom

Animals treated

Dogs, cats & small pets
Equine
Exotic Friendly
Chicken Friendly