Job Description

The Creditor Liaison Agent will be responsible for managing daily communication with creditors, ensuring that all queries from both the client and creditor sides are addressed promptly and effectively. This role requires strong knowledge of the debt management process, a solid understanding of financial regulations, and excellent interpersonal skills. You will be working closely with creditors to resolve issues, manage data-sharing protocols, and ensure compliance with relevant regulations.

Principal Duties and Responsibilities:

Daily Communication with Creditors: Act as the primary point of contact between our company and creditors, managing daily interactions regarding client accounts, balances, payment arrangements, and disputes. Client Query Resolution: Respond to queries from creditors and clients regarding account status, payment history, or any issues related to ongoing debt management plans. Data Sharing & Documentation: Ensure that accurate, up-to-date data is shared with creditors and that all communications are documented appropriately to ensure transparency and compliance. Compliance & Regulatory Adherence: Ensure all communication and data handling comply with regulations and company policies, whilst always maintaining confidentiality and data protection standards. Problem-Solving & Dispute Resolution: Address and resolve disputes or issues raised by creditors, negotiating agreements when required and escalating complex issues as necessary. Reporting & Updates: Provide regular updates to the management team regarding creditor communications, outstanding issues, and overall progress on client accounts. Continuous Improvement: Identify opportunities for improving processes and enhancing creditor relationships to benefit both clients and the company.

Key Competence Requirements:

At least 2 years of experience in a similar role within the debt management or financial services industry, within an regulated environment Strong understanding of the debt management process, consumer credit regulations Familiarity with data sharing protocols and confidentiality standards. Excellent verbal and written communication skills, with the ability to liaise effectively with creditors, clients, and internal teams. High attention to detail, strong time management, and the ability to handle multiple tasks simultaneously. Ability to address and resolve client and creditor queries efficiently and professionally. Proficient in using CRM systems, Microsoft Office Suite, and other industry-standard software tools
Job Type: Full-time

Pay: Up to 27,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company events Free parking On-site parking
Schedule:

Monday to Friday No weekends
Application question(s):

Debt mangement experience
Work Location: In person