Job Description

The role

Department head with ownership of Dispatch and Transport and Assembly Team Accountability for goods out readiness, delivery performance and in home assembly service Responsibility for communication standards and performance across the department Continuous improvement of service, reliability and efficiency
This is a senior management role. It requires clear leadership, great communication and be comfortable with accountability.

Hours 9am to 5pm, Monday to Friday.
Flexibility required to be available to driver network.

Benefits include pension, 20 days holiday plus 8 bank holidays and staff discounts.

Key responsibilities

Overall responsibility for the Dispatch function, ensuring accurate, efficient and timely goods out Overall responsibility for the Transport and Assembly teams, covering routing, vehicles, drivers and on site assembly Ownership of transport planning and capacity management using MaxOptra Accountability for on time, in full delivery and quality of in home assembly Leadership, development and performance management of all team members within the department Cross functional coordination with Production, Warehouse and Customer Services to maintain smooth flow and service Ownership of departmental processes, systems, documentation and build keys Ownership of compliance, health and safety and departmental KPIs, using data to drive improvement

Skills and experience

Proven experience leading transport, despatch or logistics functions Essential hands on experience using MaxOptra planning tool Strong people leadership experience across operational teams Confident managing performance, behaviour and communication Strong systems, planning and data capability Clear, professional and consistent high quality communicator Strong organisational and numerical skills Forklift experience is beneficial but training can be provided

Who we are

Founded in Leicestershire in 2012 Handcrafted wooden beds manufacturer selling directly to consumer in the UK, US and the rest of the world. 17m turnover Around 90 employees (12 reporting to this role) Financially strong with clear growth plans

What it is like to work here

Fast growing ecommerce business Data driven decision making Clear KPIs and accountability High standards with ownership Practical, improvement focused culture

Progression

Department head role within operations Scope to grow responsibility as the business scales

Work location

In person, Monday to Friday
Applications close 22 Jan 2026

Job Types: Full-time, Permanent

Pay: 25,000.00-37,500.00 per year

Benefits:

Company pension Employee discount On-site parking
Application question(s):

How many vehicles have you had direct responsibility for, either owned fleet or third party, under your management? How many people have you directly managed within a transport, despatch or logistics team? What is your desired salary for this role? Insert link to your LinkedIn profile, if you have one.
Experience:

using MaxOptra: 2 years (required)
Work Location: In person