Job Description

About SmileKind

SmileKind is a specialist clinic supporting patients with complex dental needs. We are trusted by both patients and referring dentists when care needs to go further -- offering advanced, evidence-based treatment delivered with empathy, integrity, and clinical excellence.

Our team is close-knit, highly skilled, and deeply patient-focused. Everything we do is guided by our core values:

Empathy Always, Excellence Without Compromise, Integrity & Trust, Patient-First Thinking, and Team with Heart.

The Role

We are looking for an

experienced dental receptionist or patient care coordinator

with strong

implant knowledge

and a calm, confident communication style to join our team.

This is not a standard front-desk role.

You will be the first point of contact for patients enquiring about specialist and implant care, often at a vulnerable or anxious time. You must be able to hold meaningful, reassuring conversations, explain treatment journeys clearly, and manage enquiries independently with professionalism and warmth.

This role is for specific days/hours as follows:

- Monday 8.30-5.30

- Wednesday 8.30 - 5.30

- Thursday 8.15 - 5.30

- Friday 8.15 - 5.30

A

clinical, TCO, or senior dental background

is essential.

Key Responsibilities

Managing incoming patient enquiries, with a strong focus on dental implants and specialist care Confidently explaining treatment journeys, processes, and next steps in a clear, patient-first way Supporting anxious or complex patients with empathy and reassurance Liaising closely with clinicians and the wider team to ensure seamless patient care Handling patient communication with discretion, accuracy, and integrity Upholding SmileKind's high standards of professionalism, care, and attention to detail

About You

You will ideally have:

Previous experience in a

dental receptionist, treatment coordinator, or clinical role

Strong dental implant knowledge

and confidence discussing implant treatment with patients Excellent communication skills and emotional intelligence A calm, professional approach when dealing with complex or sensitive cases The ability to work independently and use sound judgement A genuine alignment with SmileKind's values and patient-first ethos
This role is

not suitable for someone early in their dental career

or without solid implant experience.

Why Join SmileKind?

Work in a specialist, values-driven clinic with a strong reputation Be part of a supportive, respectful, and highly skilled team Have the time and space to deliver patient care properly -- never rushed Play a meaningful role in restoring patients' comfort, confidence, and trust Have access to amazing self development opportunities and work in a supportive environment where growth and development is valued and encouraged.

How to Apply

To apply, please submit your CV along with a short cover note answering the following:

What experience do you have discussing dental implants with patients? How do you support patients who feel anxious or overwhelmed about treatment? Why does this role at SmileKind appeal to you?
Applications without relevant dental experience or implant knowledge may not be shortlisted.

Job Type: Part-time

Pay: 22,984.00-26,650.00 per year

Expected hours: 34 per week

Benefits:

Company events Free parking On-site parking
Work Location: In person