Job Description

WHAT IS A PRACTICE COORDINATOR?
This is a new role within our practice and replaces the role of "receptionist" to better reflect the value provided by this role.

This role is about coordinating people, processes and patient experiences to play a vital part in how smoothly the practice runs day to day.

A Practice Coordinator's role is split across two key areas:

? WELCOME TEAM

- front-of-house, focused on delivering exceptional patient experiences, managing appointments and payments, and being the first point of contact with professionalism and care.

? ADMIN TEAM

- behind the scenes, responsible for handling calls and emails, keeping patient records up to date, supporting clinicians, and ensuring everything runs like clockwork.

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WHAT DOES THE IDEAL PRACTICE COORDINATOR LOOK LIKE TO US?

FIRSTLY: DO YOU ALIGN WITH OUR VALUES?

Read our values here: https://www.marketplacedentistry.co.uk/practice-culture-and-values/
SECONDLY: DO YOU FIT IN WITH OUR TEAM?

Meet our team here: https://www.marketplacedentistry.co.uk/about/meet-the-team/
THIRDLY: DO YOU HAVE THE RIGHT SKILLS, EDUCATION AND ATTITUDE?

Strong communication skills, both written and verbal Confidence with IT (Outlook, Excel, Word and similar tools) Maths and English GCSE (Grade C/4 or above, or equivalent) Ability to work well in a team and prioritise tasks effectively Empathy and professionalism when handling sensitive or confidential information Comfort in public-facing situations and interactions Independence in completing administrative tasks and managing your workload Flexibility and adaptability when plans change A positive attitude and willingness to learn
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WHAT'S IN IT FOR YOU?

PAY

12.57 per hour Pension contribution Dental treatment contribution Developing bonus schemes
DEVELOPMENT AND TRAINING

All training days, CPD events and in-house courses covered On-the-job training, shadowing and skill development
ROLES AND RESPONSIBILITIES

We encourage team members to explore new roles within the business to ensure a varied working week
SHAPING THE FUTURE

We don't have all the answers so we involve the team in helping to identify potential weaknesses in the business or areas for improvement and encourage their thoughts, feedback, insight and proposals to help us make better informed decisions
This is why we involve our team in the recruitment of future team members like you!

LEADERSHIP

We have effective leadership with a clear vision, values and goals which sets out what we want to achieve, why we want to achieve it, how we want to achieve it and what we believe in We have a coaching leadership style to develop our team into leaders of their own working role
MANAGEMENT

We have effective management which provides the frameworks, systems, processes, tools and support required to enable everyone to be the best at their role We encourage our team to make evidence-based decisions We have a horizontal business structure where everyone is valued equally
CONTROL AND FREEDOM

We give our team the freedom to create the solutions to the problems they encounter We trust our team to do their job and whilst we have ways to ensure high standards we do not believe in overbearing or restrictive micromanagement
OPEN COMMUNICATION

Daily huddles and monthly recorded meetings Quarterly reviews with each team segment to discuss any concerns or questions to make the business better and the team happier Group chat for ongoing communication
MEANINGFUL RELATIONSHIPS

We have a team who are completely committed to the care of the patients and of each other We have a culture of collaboration where everyone goes above and beyond to provide care of the highest possible standard We work with people who share similar values and who are there for each other We want to build genuine relationships with genuine people
WELLBEING OF OUR TEAM

Our three pillars of healthcare are: our patients, our people, and our planet We want our team to feel valued, happy, trusted, supported, inspired, excited, proud, respected, listened to, developed and ultimately cared for in a way that is right for them
WELLBEING OF THE PLANET

We are very environmentally conscious and are constantly looking for new and innovative ways we can reduce our waste and improve our carbon footprint
AND FINALLY... DOGS!

P.S. we have two canine team members who champion our values and they would love to support you too.
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THE PRACTICAL STUFF

Full time, 5 days a week - Monday to Friday Working hours 8:30am - 5:15pm with a 50-minute lunch break (no rushing to eat!) One late evening on Mondays until 6:15pm Interviews held week commencing Monday 6th October 2025
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We are a fully private practice in Thirsk that provides functional family dentistry, alongside implants, orthodontic and cosmetic dentistry We are growing our practice and now need to grow our team 3-minute drive from the A19, 15 minutes from the A1 Ample paid parking nearby and some free parking available
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Our current team comprises of: 2 Practice Coordinators, 6 Dental Nurses, 1 Dental Hygienist, 1 Dental Therapist, 1 Manager, 4 Dentists. Oh, and 2 practice mascots Nala and Kovu who you should have seen on our website! Want to know more? To find out more about working with us at Market Place Dentistry then request a chat with any one of our team. They are all happy to openly and honestly share their experience of working at the practice.
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HOW OUR RECRUITMENT PROCESS WORKS

We are willing to put the time and effort into finding the right person to fit our work family and so we always involve our team in the recruitment and selection process. We seek their feedback about the applications we receive to ensure any new team members are a good fit Once we have reviewed the applications, we will send invites out to a number of candidates to attend for an interview so we can get to know each other better Applicants may then be invited to the practice for a day to shadow, to see how we operate day to day and meet our team in person As a team we will then pick the candidate who most closely aligns with our values and culture
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TO APPLY
Please email your C.V. with a covering letter to:

manager@marketplacedentistry.co.uk

Job Types: Full-time, Permanent

Pay: 12.57 per hour

Benefits:

Company events Employee discount
Ability to commute/relocate:

Thirsk YO7 1HA: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person