Job Description

Kensington Olympia Dental Clinic (KODC) is a modern private dental clinic delivering high-quality care with a premium, patient-first experience. We are hiring a commercially minded

Practice Manager

to lead day-to-day operations, drive team performance, and consistently convert enquiries into bookings and treatment acceptance.

This role is ideal for someone with

strong dental practice management experience

who is

highly organised

, and

confident leading a sales-focused front-of-house and patient journey

.

The Role

You will be accountable for clinic performance across:

Reception and patient journey Diary utilisation and capacity planning Conversion rates (enquiries ? consultations ? treatment) Team standards, training, and accountability Operational compliance and smooth daily execution
You will work closely with clinicians and leadership to ensure an excellent patient experience while maintaining strong commercial performance.

Key Responsibilities

Operations & Leadership

Lead the reception/admin team and keep the clinic running to a premium standard Own the daily schedule: appointment flow, clinician utilisation, and minimal downtime Implement and maintain SOPs, checklists, and high-performance routines Manage stock, labs, suppliers, and service contracts

Sales & Growth (Core Priority)

Drive booking conversion from calls, WhatsApp, website leads, and walk-ins Ensure follow-up systems are executed daily (no lead left behind) Track and improve treatment acceptance through confident patient coordination Coach the team on scripts, objection handling, and premium patient communication Monitor key performance metrics and report weekly performance with action plans

People & Culture

Recruit, train, and performance-manage reception and admin team members Run daily huddles and weekly reviews Promote a calm, professional, accountable clinic environment

Compliance & Quality

Ensure smooth compliance with clinic standards (policies, records, protocols) Work with leadership to maintain quality, audits, and governance routines

Requirements (Must Have)

Minimum 2+ years as a Dental Practice Manager or senior dental management role

Strong understanding of private dentistry operations and patient journey Proven ability to

increase conversion, fill diaries, and drive sales outcomes

Highly organised with excellent attention to detail and follow-through Confident communicator (phone, WhatsApp, email, in-person) Comfortable leading a team and holding standards firmly Experience in a premium/private clinic environment (London preferred) Knowledge of dental software(DENTALLY)/CRM systems Experience implementing scripts, scorecards, and performance dashboards

How to Apply

Apply on Indeed with:

Your CV A short cover note answering: Your dental management experience (clinic type, team size) One example of how you improved conversions/diary utilisation Your notice period and availability

KODC is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: 35,000.00-50,000.00 per year

Experience:

Practice management: 2 years (required)
Language:

Portuguese and Spanish (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person