Job Description

Job Summary

We are seeking an experienced, highly organised

Service Manager

to lead the day-to-day operations of our modern private dental practice in the heart of Norwich. This is an opportunity to join a growing clinic with brand-new facilities, high-end equipment, and a strong focus on patient experience.

The ideal candidate will be a confident leader with proven experience in dental or healthcare management, exceptional communication skills, and the ability to drive operational excellence across the practice.

Key Responsibilities

Lead, supervise and support the reception and clinical support teams Ensure smooth, efficient day-to-day running of the practice Maintain exceptional standards of patient care and service delivery Manage financial processes including budgeting, billing, reporting and cost control Oversee administrative systems and introduce improvements to enhance efficiency Handle HR duties including recruitment, onboarding, training and performance reviews Must immediately register as Registered manager for CQC Ensure compliance with CQC, health & safety and all regulatory requirements Work closely with clinicians to optimise appointment scheduling and patient flow Manage stock control, equipment maintenance and supplier relationships Support the development of business growth strategies, patient retention and community engagement initiatives

Skills & Experience

Previous supervisory or management experience within dental or healthcare Strong leadership ability with a motivating and supportive management style Confident with financial oversight, budgeting and KPI monitoring Solid understanding of HR processes and team development Highly organised with excellent attention to detail Strong communication and interpersonal skills Ability to remain calm, solution-focused and adaptable in a fast-paced environment A passion for delivering high-quality patient experiences in a premium clinical setting

Why Join Us?

Beautifully refurbished practice in a prime Norwich location Modern, high-end equipment and a supportive clinical team Opportunity to shape and grow a premium private service A dynamic, forward-thinking environment where your leadership genuinely makes an impact
Job Type: Permanent

Work Location: In person