Job Description

Job Overview

Vanguard Dental Dalmuir is looking for a friendly and organised Dental Receptionist to join our dental practice. Vanguard Dental is an independently run practice with a small team and a good reputation in the local area for looking after our patients and a great service.

The ideal candidate will have a welcoming demeanour and strong administrative skills to manage the front desk efficiently. You will be the first point of contact for our patients, ensuring a positive experience from the moment they enter the practice. Your role will involve managing appointments, handling patient inquiries, and supporting the dental team in delivering exceptional care.

Responsibilities

Greet patients warmly and provide them with necessary information regarding their appointments Manage appointment scheduling and confirmations, ensuring an efficient flow of patients Handle patient records with confidentiality and accuracy Answer phone calls and respond to emails in a professional manner Assist with billing and insurance claims processing as required Maintain a clean and organised reception area Collaborate with dental staff to ensure seamless patient care

Requirements

Previous office/receptionist experience is essential, preferably in a healthcare setting Confidence in answering telephone calls Confidence and proficiency in processing payments and preparing invoces Handle patient enquiries and complaints in a professional and courteous manner Strong administrative skills, including proficiency in using office software and systems Excellent communication skills, both verbal and written Ability to multitask and prioritise effectively in a fast-paced environment A friendly and approachable personality with a commitment to providing excellent customer service in order to maintain the dental practices good reputation Attention to detail and strong organisational skills
Knowledge of the dental industry and treatments would be an advantage but not a requirement.

If you are passionate about contributing to a positive patient experience in a dental environment, we encourage you to apply for this rewarding position.

Job Types: Full-time, Permanent

Pay: 14.40 per hour

Expected hours: 40 per week

Benefits:

Employee discount On-site parking
Work Location: In person