Job Description

Dental Receptionist

Do you want to work for a top rated, specialist, friendly dental practice situated in the heart of

Canterbury

with state of the art surgeries?

We have a

great opportunity for an enthusiastic individual to join our

fantastic

,

fun

and friendly team. We are a busy, mainly private practice, offering a full range of treatment and specialist services including, implants, sedation, prosthodontics, orthodontics, periodontics and more.

This is a varied and interesting role with the option to take on further training to enhance your career. Whether you are an experienced receptionist looking for a fresh challenge or you would like to train and move into dentistry, this could be the role for you!

Outline of responsibilities:

Answer the telephone, emails and deal with patient enquiries in a positive, efficient and friendly manner
Receive and deal with patients and visitors in a pleasant and prompt manner
Notify dentists/hygienists of patients' arrivals
Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
Collect and record patient payments and pursue any debts in accordance with the practice payments policy
Deal with incoming referrals for all clinicians
Maintain the patient records to ensure they are completed correctly before filing them securely. Follow computer procedures to ensure that patient records are properly maintained
Ensure all confidential files and prescription pad are managed appropriately
Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice, prompt/inform the member of staff doing the ordering if sundries stock is getting low.
Assist throughout the practice and perform such other tasks as reasonably requested by the lead receptionist, practice manager and principal dentist
To be of smart appearance and have an efficient, friendly, sympathetic manner
Be able to handle a high level of patient queries
To update patient records and book appointments keeping in with GDPR policies
Be confident to work with computerised booking systems (training will be given)

Other Benefits:

Uniform provided

If GDC qualified - registration and indemnity paid by the practice

CPD paid by the practice

Extra day off for your birthday

Choice of overtime or TOIL

Well supported with options of taking further training to enhance your career

Requirements:

Experience of customer service or reception duties in a healthcare or hospitality environment is essential

Experience of working in a dental practice and experience of Software of Excellence is desirable

Hours:

Tuesday: 8.45 - 1730

Wednesday: 7.45 - 17.30

Friday: 8.45 - 17.30

24.25 per week plus 2 Saturday per month

1 x Saturday 8.45 - 17.00

2 x Saturday 8.45 - 14.00

Total pro rata hours per week 27.25

Job Type: Full-time

Pay: 12.21-14.50 per hour

Expected hours: 27.25 per week

Benefits:

Company pension Employee discount Enhanced maternity leave Private dental insurance Private medical insurance Sick pay
Ability to commute/relocate:

Canterbury CT2 8BS: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you worked with SOE Exact a dental booking system
Education:

GCSE or equivalent (required)
Experience:

Customer service: 2 years (required) Dental receptionist: 1 year (preferred) Administrative: 2 years (required)
Language:

English (required)
Work Location: In person