The Thatch Dental Practice - Mildenhall, Bury St Edmunds (IP28 7ES)
The Thatch Dental Practice is a well-established and respected dental practice in Mildenhall, renowned for delivering high-quality, patient-centred care. We are currently seeking a
Dental Receptionist
to join our friendly, enthusiastic, and professional team.
This is an excellent opportunity for a motivated individual who enjoys working with people and thrives in a supportive healthcare environment.
Key Responsibilities
Welcoming patients warmly and ensuring a positive first impression
Managing telephone calls and emails professionally and courteously
Booking, confirming, and managing patient appointments efficiently
Processing payments and maintaining accurate patient records
Assisting patients with forms, documentation, and insurance queries
Contacting patients with appointment reminders
Creating and maintaining operational reports (Excel knowledge advantageous)
Ensuring the reception area remains tidy, welcoming, and well organised
Skills & Attributes Required
Excellent interpersonal and communication skills
Confident telephone manner with strong customer-service skills
Ability to multitask and prioritise effectively in a busy environment
Friendly, reliable, and patient-focused approach
Enthusiastic, proactive, and eager to learn
Strong "can-do" attitude with attention to detail
Team-oriented with a professional and positive outlook
Benefits
On-site parking
Pension scheme (where applicable)
Ongoing training and opportunities for skills development
Performance-related bonus