Job Description

Purpose of the job:

To provide a reliable, efficient and timely front of house service to ensure exceed patient expectations at every visit and provide a first-class customer experience

Responsible to:

Practice Manager

Employment duties:

Provide excellent customer service to patients. Perform a high quality administration service to ensure patient
satisfaction and maximum contribution to practice efficiency, effectiveness andprofitability in line with the GDC guidelines and practice policies.

Establish and maintain productive working relationships with all members of the dental team. Liaise with the practice manager on all matters concerning administration, pay
and service conditions.

Assist with the supervision of the trainee front of house coordinators in the practice. Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work.

Key tasks:

Answer the telephone in a friendly, helpful and courteous manner Welcome all patients arriving at the practice and direct them to the appropriate area. Provide excellent customer service to patients at all times. Communicating appropriately with patients, visitors, suppliers and practice team Notify dentist or hygienist of patient's arrival. Observe patient confidentiality at all times, including ensuring documents are not left in view of other patients Knowledge of what information is required from the patient and ensuring accurate inputting of data onto the computer Ensure that patient records are kept up to date and are filed in a secure manner Manage the reception area and maintain the reception as a welcoming, pleasing, tidy and orderly area, which is checked regularly throughout the day Full understanding and compliance of the appointment book management and best practice procedures Knowledge of the Complaints policy; and deal with complaints with confidence and according to the Complaints Policy Having knowledge of the clinical service the practice provides, undertaking fact finding and sharing knowledge from other practice team members, but ensuring information is clarified by the dentist. Following up un booked treatment plans for specialist services and ensuring any finance agreements are set up for the patient. Anticipate patients' anxieties and answer questions referring to literature, the clinician or practice manager as appropriate Making sure that only practice communication is dealt with at the reception desk and private or business matters to be dealt with away from the front desk Makes self fully available to patients and maintains communication with them Ability to handle difficult or aggressive customers and confidently deals with the situation to bring about a satisfactory resolution in line Deals effectively with clients by displaying a professional, courteous and empathetic approach both face-to-face and by telephone Understands and demonstrates the need for customer privacy and confidentiality at all times Fully understands and utilises patient and best practice procedures and how to manage the appointment book Continually looks to improve ways of meeting or exceeding customer expectations
Job Type: Full-time

Job Type: Full-time

Pay: From 12.21 per hour

Benefits:

Company pension Free parking
Work Location: In person