Job Description

Are you an experienced

dental receptionist

who enjoys patient interaction but is ready to step away from the front desk?

We're looking for two enthusiastic individuals to

join our established Central Dental Enquiry Team

, dedicated to managing all new patient enquiries, consultations, and bookings over the phone and online.

You'll use your communication skills, dental knowledge, and warm, professional manner to help patients start their journey with us -- all from a focused, supportive telephony environment.

What You'll Be Doing

Patient Enquiries:

Be the first point of contact for patients calling or enquiring online about our cosmetic, implant and general dental treatments.

Consultation Coordination:

Schedule and conduct online or phone consultations to help patients understand their options.

Patient Conversion:

Confidently guide patients from initial enquiry through to booked consultation or treatment, achieving agreed targets.

CRM Management:

Log all calls, notes, and follow-ups accurately in our CRM system.

Follow-Ups:

Keep in touch with potential patients to nurture relationships and ensure a seamless patient experience.

Team Collaboration:

Work closely with our clinical and marketing teams to ensure patients receive consistent, high-quality service.

Continuous Improvement:

Contribute ideas to refine our processes and deliver an outstanding telephony experience.
What We're Looking For

Dental Experience:

Previous experience as a dental receptionist or treatment coordinator (essential).

Communication Skills:

Excellent verbal and written communication, with a warm and professional telephone manner.

Sales Mindset:

Comfortable discussing treatment options and costs, with the ability to convert enquiries into appointments.

Tech Confidence:

Experience using CRM systems or practice management software.

Organisation:

Strong time management and attention to detail.

Motivation:

Self-driven and goal-oriented, with a genuine passion for patient care.

Team Spirit:

Enjoy working collaboratively in a supportive, fast-paced environment.
Why Join Us?

Become part of an

established, friendly, and high-performing Central Dental Enquiry Team

. Work with the

largest independent family dental group in the North East

- proud of our reputation for patient care and professional growth. Enjoy a

4- or 5-day work pattern

, offering flexibility to suit your lifestyle. Benefit from a

competitive bonus scheme

that rewards performance and commitment. Step away from front-of-house pressures while still using your

dental expertise and people skills

. Modern systems and a welcoming, patient-focused culture.

Ready to take the next step?

If you're passionate about patient care and want to grow your career beyond the front desk, we'd love to hear from you.

Apply now with your CV and a short note about why this role appeals to you.

Job Type: Full-time

Pay: Up to 14.00 per hour

Benefits:

Additional leave
Experience:

Sales: 2 years (required)
Work Location: In person