Job Description

Location: Halifax, West Yorkshire

Employer: King Cross Dental

Position: Full-time Dental Receptionist

Hours: 8 hours per day, Monday-Friday (with occasional flexibility for early/late finish as required)

Start Date: December 2025

Salary: Competitive (see below for guidance)

About Us

King Cross Dental is a friendly, patient-focused dental practice located in Halifax. We are committed to providing high quality care in a warm and welcoming environment. Our team prides itself on excellent patient service, efficient operations and a positive working atmosphere.

Role Overview

As our Dental Receptionist, you will be the first point of contact for our patients. You will help ensure that every person who visits the practice or contacts us by phone/email receives a professional, friendly and efficient service. You will manage the front-desk, appointment bookings, patient enquiries, basic administration and support the clinical team as needed.

Key Responsibilities

Greet and welcome patients and visitors with a friendly, calm and professional manner. Answer inbound telephone calls, emails and enquiries, and manage appointment bookings. Maintain the patient appointment diary/bookings system accurately. Ensure patient records are updated and maintained (within GDPR and practice policy). Process payments, handle invoicing or basic billing (if required) and ensure smooth patient check-in/check-out. Communicate effectively with dentists, hygienists, dental nurses and other staff to ensure smooth patient flow. Maintain a tidy, organised reception and waiting area; ensure patients feel comfortable. Handle any general administrative tasks as required (filing, data entry, ordering supplies, liaising with other departments). Uphold confidentiality, data protection and professional standards at all times.

Candidate Profile

Previous experience in a receptionist/administrative role is desirable; experience in a dental or healthcare setting is a strong advantage. Excellent telephone manner and strong customer service skills. Well organised, able to prioritise tasks and remain calm and efficient under pressure. Strong IT skills (comfortable with Microsoft Office, email, booking software; familiarity with dental practice software is a plus). Good communication skills, both verbal and written. Punctual, reliable, and able to work as part of a team. A friendly, patient-centric attitude with a professional appearance. Willingness to learn and adapt to practice systems and protocols.

What We Offer

A full-time role (8 hours/day) in a supportive, well-run practice environment. Opportunities for professional development and internal progression. Competitive salary and benefits package (see salary section). A friendly and professional team culture, with a commitment to high standards of patient.
This role is ideal for motivated individuals seeking to develop their career within healthcare administration in a supportive dental practice environment.

Job Type: Full-time

Pay: 18,000.00-25,000.00 per year

Benefits:

Employee discount Employee mentoring programme Free parking On-site parking Referral programme
Work Location: In person