Job Description

Are you looking to be part of a welcoming, dedicated team that values exceptional patient care? We are seeking a

motivated and compassionate Dental Receptionist

to join our growing healthcare team.

NHS Dentist is a well-established, busy NHS dental practice based in

Fulham and Earl's Court

, with over

27 years of dedicated service

. Our large, supportive team includes 18 dentists, 5 hygienists, 17 dental nurses, and 5 receptionists, 2 Treatment Coordinators all working together to deliver outstanding care. We are proud to have achieved

over 1,200 Google reviews

from our happy patients.

We are an innovative practice operating to very high standards, including

Infection Control Gold Standard

, and this role is ideal for someone who is flexible, a true team player, and passionate about delivering an excellent patient experience.

As a dual-service provider, we offer both NHS and private dental care, ensuring access to a comprehensive range of treatments. Our services include dental implants, Invisalign, periodontal therapy, and endodontic therapy, catering to the diverse needs of our patients.

These are links to our social media:

please copy and paste

NHS Dentist | London | FacebookNHS Dentist (@nhsdentist.london.fulham)

Instagram photos and videosNHS Dentist - YouTube

Meet our Principal Dentists

: copy and paste link https://youtu.be/iI98nzF5GQk?si=Ag1Gxu6KAkf36hbR

Position Summary:

We are seeking a friendly, highly organised Dental Receptionist with excellent communication skills to join our team. As the first point of contact for patients, you will manage appointments, handle enquiries, and support the smooth running of the practice in a fast-paced environment.

You will be patient-focused, reliable, and adaptable, with a positive attitude, a willingness to go above and beyond, and a strong desire to learn and improve.

Key Responsibilities:

1.

Greeting and welcoming patients

: Serve as the first point of contact for our patients, providing a warm and professional welcome.

2.

Answering and directing phone calls

: Manage incoming calls and supporting patients with their needs/requests in a professional manner.

3.

Scheduling and managing appointments

: Coordinate appointments and diary management.

4.

Maintaining the reception area

: Keep the reception area tidy, organised, and presentable.

5.

Assisting with administrative tasks

: Support other departments with basic administrative duties, e-mail and referral correspondence.

6.

Processing payments

: Complete payment processing, handle billing queries, and ensure accurate record-keeping.

7.

Team player:

Liaise with all team members to ensure smooth communication and workflow throughout the practice.

8.

Customer service:

Address patient concerns and complaints in a courteous and professional manner. Provide exceptional customer service to ensure a positive patient experience.

Experience:

Secondary school GCSEs or equivalent; additional certification in office administration or related fields is a plus. Proven experience as a receptionist, preferably in a dental setting. Proficient in dental practice management software (e.g., EXACT). Excellent organisational and multitasking abilities. Strong communication skills, both written and verbal. Professional and friendly demeanour with a focus on customer service. Ability to handle sensitive information with confidentiality. Basic knowledge of dental terminology and procedures (preferred).

Working Conditions:

40 hours per week with some flexibility required for early morning or later shifts. Alternate Saturdays are required, with a half-day in lieu given.

Benefits:

Competitive salary; starting from 27,040 (subject to experience). Dental care provided for staff complimentary/heavily discounted once probation period has been passed. Annual leave (28 days including bank holidays), increased with years of service Company pension available. Opportunities for professional development and training. Company funded social events.

How to Apply:

Interested candidates are invited to submit their CV for consideration. We look forward to hearing from you.

Tooth & Mouth LTD (T/A NHS Dentist) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Due to the volume of applications and the time required to review each one thoroughly, we are not obligated to provide specific feedback to candidates who are not selected for a position. We appreciate your understanding and encourage all candidates to seek feedback from other sources that may assist in their professional development.

Job Types: Full-time, Permanent

Pay: From 27,040.00 per year

Benefits:

Company events Store discount
Work Location: In person