Job Description

Receptionist (Full-Time / Part-Time)

Carriage Works Dental Practice - Lostwithiel, Cornwall

Would you like to join the

Carriage Works Team

?

We are looking for a

Full-Time or Part-Time Receptionist

to join our friendly and supportive team of

45 professionals

. Carriage Works is an

independent, award-winning mixed NHS and private dental practice

, offering an exceptional working environment and a strong focus on patient care.

Our practice provides a wide range of services including general dentistry, advanced restorative care, implants, orthodontics, endodontics, periodontics, facial aesthetics, and conscious sedation, supported by excellent hygienists, therapists, and clinical teams.

Purpose of the Role

As a key member of our reception team, you will play a vital role in the

patient journey

. You will be the

first point of contact

for our patients, delivering a first-class experience both in person and over the phone.

Working within a busy reception team, you will be responsible for managing appointments and patient communications via telephone, email, and correspondence. Your experience and contribution will be essential as the link between patients and clinicians, supporting the continued growth and success of our expanding practice.

Key Responsibilities

Providing a welcoming, professional first impression to all patients Managing appointment bookings and patient diaries Handling patient communication by phone, email, and letter Liaising effectively with clinicians, laboratories, and suppliers Maintaining strict patient confidentiality at all times Upholding the practice's core values consistently

Essential Skills & Experience

Reception and administration experience (dental or medical preferred) Excellent communication and customer service skills Confident with IT systems Strong organisation, coordination, and time management skills Ability to work independently and as part of a busy team Friendly, dependable, punctual, and trustworthy Professional and approachable, even in stressful situations

Desirable Skills & Experience

Dental or medical reception experience (full training provided) Experience using

Exact SOE

Knowledge of dental abbreviations and terminology Desire to develop professionally and gain further qualifications

Personal Qualities

Ability to build strong rapport with patients Motivated and enthusiastic about high-quality patient care Positive, respectful, and team-oriented mindset Flexible and willing to learn new skills

Employment Benefits

Free dental treatment Discounted dental care for family members Discounted facial aesthetic treatments Fully funded training and uniform provided No weekend working (Monday-Friday only) Competitive salary with benefits Company pension Increased holiday entitlement with length of service Fully funded team events (at least twice yearly) Team fitness classes with a personal trainer Sports massage sessions Sick pay after 2 years' service Friendly, experienced, and supportive working environment
(GDC and indemnity fees paid where applicable for qualified dental nurses)

Additional Information

Job Types:

Full-Time / Part-Time

Location:

Lostwithiel, PL22 0EN (in person)

Schedule:

Monday to Friday, no weekends

Experience Preferred:

Dental/Medical Receptionist - 1 year

Salary:

The listed amount is the minimum and will vary based on experience
Job Types: Full-time, Part-time

Pay: From 12.21 per hour

Expected hours: No more than 40 per week

Work Location: In person

Application deadline: 05/01/2026