Job Description

Overview

Highest Rated dental practice in Nuneaton

Strong social media presence on Instagram, TikTok & Facebook.

Start Date: Immediate - although we are happy to wait for the right candidate's notice period

Opportunity to develop and progress within the practice as we continue to grow

A fantastic opportunity is available to add to our friendly and supportive dental team. We are a well-known & established dental dental practice in the heart of Nuneaton.

We are currently recruiting for a proactive and professional dental receptionist to join our friendly reception team.

If you are highly motivated, well organised, and enjoy being part of a progressive practice with a supportive team culture, this could be the ideal role for you. We are looking for a team player who takes pride in their work and believes that no task is too big or too small.

As the first point of contact for our patients, you will play a key role in delivering an excellent patient experience while supporting the smooth day-to-day running of the practice.

Key Responsibilities

Patient Management:

Warmly greet and welcome all patients and visitors to the practice. Check patients in and out for their appointments efficiently. Maintain and update patient records accurately and confidentially, both paper and digitally. Handle patient enquiries in a professional, empathetic, and timely manner. Book, reschedule, and cancel appointments, managing the practice's diary effectively to ensure a smooth flow of patients.

Administrative Duties:

Answer and manage a high volume of calls, directing them to the appropriate team member. Process payments and issue receipts for treatments. Manage correspondence, including emails and mail. Maintain a tidy and presentable reception and waiting area. Order and manage office and clinical supplies. Assist with the administration of patient finance plans

Communication & Teamwork:

Liaise with dentists, dental nurses, and other team members to ensure a seamless patient journey. Communicate effectively with patients regarding their treatment plans and appointments. Promote a positive and welcoming atmosphere within the practice. Support the Practice Manager with ad-hoc administrative tasks as required.

Essential Skills & Attributes

Previous experience in a receptionist, administrative, or customer-facing role is essential. Experience in a dental or healthcare setting is highly desirable. Exceptional communication and interpersonal skills, with a friendly and professional telephone manner. Strong organisational skills and attention to detail. Proficiency in using dental software (e.g., SOE Exact, Dentally, or similar) is a significant advantage. Competent in using Microsoft Office Suite (Word, Excel, Outlook). Ability to work independently and as part of a team. A calm and empathetic approach, able to handle challenging situations with grace. A high level of integrity and respect for patient confidentiality.

Monday-Friday

8.30am-5.30pm, (1 hour lunch)

Saturdays

9am-4pm

Job Types: Full-time, Permanent

Pay: 27,040.00-30,160.00 per year

Benefits:

Company events Company pension Profit sharing
Ability to commute/relocate:

Nuneaton CV11 4BX: reliably commute or plan to relocate before starting work (required)
Experience:

Dental receptionist: 5 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person