Job Description

Job Overview

We are seeking a friendly and professional Dental Receptionist to join our dynamic dental practice. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth operation of the front desk. This role requires strong organisational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

Duties

Greet patients warmly upon arrival and assist them with check-in procedures. Manage appointment scheduling, including booking, rescheduling, and confirming patient appointments. Handle patient inquiries via phone, email, and in person, providing accurate information regarding services and procedures. Maintain patient records and ensure all information is up to date and compliant with confidentiality regulations. Process patient payments and manage billing inquiries as necessary. Collaborate with dental staff to ensure seamless communication regarding patient care and treatment plans. Keep the office, reception area tidy and organised, creating a welcoming environment for patients.

Experience

Previous experience in an office or administrative role is essential, preferably within a healthcare setting. Familiarity with dental terminology and procedures is advantageous but not mandatory; training will be provided. Strong communication skills, both verbal and written, with an emphasis on customer service excellence. Proficiency in using office software and dental practice management systems is preferred. A positive attitude, attention to detail, and the ability to work well under pressure are crucial for success in this role.
If you are passionate about providing outstanding service in a healthcare environment and meet the above criteria, we encourage you to apply for this exciting opportunity as a Dental Receptionist.

Job Type: Full-time

Pay: From 13.00 per hour

Work authorisation:

United Kingdom (required)
Work Location: In person