Job Description

Job Overview

We are seeking a professional and friendly Dental Receptionist to join our dental practice. The successful candidate will be the first point of contact for patients, providing exceptional customer service and ensuring the smooth operation of the front desk. This role involves managing appointments, handling administrative tasks, and supporting the clinical team to deliver high-quality dental care. Prior office and administrative experience are highly desirable, along with a welcoming attitude and organisational skills. The position offers an opportunity to work in a supportive environment dedicated to patient satisfaction and team collaboration.

Responsibilities

Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit Schedule, confirm, and reschedule patient appointments efficiently using practice management software Answer incoming phone calls promptly, addressing patient inquiries and redirecting calls as necessary Manage patient records accurately, including updating personal information and treatment details Handle billing procedures, process payments, and assist with insurance claims and authorisations Maintain a clean and organised reception area to uphold a professional environment Support clinical staff with administrative tasks such as preparing patient files and correspondence Ensure compliance with health and safety regulations within the reception area Deal with company bills and office management

Experience

Previous office or administrative experience is preferred, ideally within a healthcare setting Strong organisational skills with the ability to multitask effectively in a busy environment Excellent communication skills, both written and verbal, with a friendly telephone manner Proficiency in using office software such as Microsoft Office or similar programmes Ability to work well as part of a team while also demonstrating independence when required
This role is ideal for individuals who are organised, personable, and eager to contribute to a positive patient experience in a professional dental practice.

Working hours: Tuesday, Wednesday, Thursday 08:30-17:30. These days might change in the future.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: No more than 27 per week

Work Location: In person