Job Description

Overview

An exciting opportunity has arisen for a warm, organised and people-focused receptionist to join our fully private dental practice in Sutton.

We provide a wide range of treatments, from general dentistry to implants and sedation. As a nervous patient practice, we're looking for someone calm, caring, and able to put people at ease from the moment they walk through the door. The successful candidate will be the first point of contact for patients, providing excellent customer service and ensuring smooth daily operations. This role offers an opportunity to work in a professional environment where attention to detail and effective communication are highly valued.

What We're Looking For:

A positive, reliable, team-oriented attitude Excellent interpersonal skills and a friendly, welcoming manner Strong organisational abilities and attention to detail Confident written and spoken English Proficient use of Microsoft software applications highly desirable Previous experience in a similar role preferable, and as we use Dentally software, knowledge of this would be an advantage but not essential

Responsibilities

Greeting patients in a friendly and warm manner Checking patients in and out; booking, confirming and amending appointments Updating patient records Processing patient payments and managing billing procedures Handling incoming calls and email communication, responding to enquiries and directing as required Maintaining accurate patient records and updating information in the practice management system Assisting the Head Receptionist and the Practice Manager with administrative tasks and clerical duties Maintaining high standards of cleanliness and organisation in the reception area and waiting room

Requirements

Previous experience in a similar role or relevant office or administrative experience highly desirable Ability to multitask effectively, with excellent organisational skills, positive attitude and attention to detail essential Proficient use of Microsoft software applications highly desirable Strong communication skills, both written and verbal, and a warm, professional manner with a customer-focused approach essential Experience with Dentally software an advantage A positive attitude and willingness to learn new skills

Hours

This is a part-time position across three days:
Monday: 9am - 3pm
Wednesday: 9am - 6pm (occasionally 10am - 7pm)
Friday: 9am - 3pm

Some flexibility is advantageous No weekend work required

Start Date

Position is required to start January 2026 but can be delayed for the right candidate
Job Types: Permanent, Part-time

Pay: 14.00 per hour

Expected hours: 20 per week

Language:

English (required)
Work Location: In person