Job Description

We are looking for a full-time friendly and competent person to join our welcoming team at our busy practice in Banstead.

The ideal candidate will be of a friendly nature with good communication skills and have high standards of customer service.

Front Desk & Patient Experience:

Greet patients warmly and manage check-in/check-out procedures. Answer phone calls, respond to inquiries and schedule/reschedule appointments. Verify patient information and update records in the dental software system. Confirm appointments and follow up with patients who have outstanding or unscheduled treatments.

Treatment Coordination:

Facilitate and support cosmetic consultations, including smile makeovers, veneers, whitening, Invisalign and other elective treatments. Educate patients on recommended procedures, ensuring they understand their options and feel supported throughout the decision-making process. Present treatment plans, including cosmetic and elective procedures (e.g., whitening, Invisalign, veneers). Explain procedures, timelines, financial details and payment options in a way that builds patient trust. Coordinate appointments with the clinical team for efficient patient flow. Follow up with patients who are pending treatment acceptance or need additional information.
Qualifications:

Experience:

1+ years in a dental or healthcare setting preferred. Experience with treatment presentation is highly valued.

Software Skills:

Proficiency with dental software.

Communication:

Strong verbal and written communication skills.

Customer Service:

Friendly, professional demeanor with a patient-first mindset.

Sales Acumen:

Comfortable discussing treatment costs and elective cosmetic procedures.

Organisational Skills:

Ability to multitask and manage both front desk and treatment coordination duties efficiently.
Job Types: Full-time, Part-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Employee discount Flexitime
Work Location: In person