Job Description

An exciting new opportunity

has opened for a

Dental receptionist / treatment co-ordinator

to join our growing practice

in Belmont, Sutton, Surrey!

Pine Dental & Aesthetics

is a family-run dental and aesthetics clinic that aims to deliver the highest quality of care to every patient, while providing an environment where our employees and clinicians can further develop their skills and experience.

We expect

professionalism

,

honesty

and an

ethical

working practice from our staff - as our patients and colleagues expect from us.

We are seeking a

confident and charismatic dental receptionist / treatment co-ordinator

to play a vital role in the first point of contact for our patients, providing exceptional customer service and ensuring a smooth operation of the front desk.

Your main role will be to deliver a smooth and welcoming front-of-house experience for every patient. In addition, you'll also support the clinical team by helping patients understand their treatment plans, discuss options, and guide them through their journey when needed.

This role requires strong organisational skills and a keen attention to detail, as you will be responsible for managing appointments, patient records, and general administrative tasks.

Responsibilities

Managing the front desk: greeting patients, handling calls, bookings, and managing diaries. Greet patients warmly as they arrive at the practice and ensure a welcoming atmosphere. Delivering a professional, caring, and organised reception service. Assisting in explaining treatment plans and finance options to patients when required. Liaising with the clinical team to ensure a smooth patient journey. Supporting follow-up communication with patients to ensure they feel informed and cared for. Handle incoming calls and respond to patient inquiries with professionalism and care. Process patient payments and manage billing inquiries efficiently. Acting as the first point of contact for treatment consultations and patient queries. Building relationships with patients and explaining treatment options clearly and professionally. Managing treatment plans, finance discussions, and patient communication. Uphold strict confidentiality standards in accordance with data protection regulations.

What we're looking for:

Has previous experience as a Dental Receptionist & Treatment Co-ordinator (or strong front-of-house experience in healthcare settings) and willing to undergo further training on these roles. Excellent communication skills, both verbal in-person, on the phone and written, with a strong focus on customer service. Communicates clearly, warmly, and professionally with patients and colleagues. Has a natural ability to build trust and explain information clearly. Proficient in using office software and practice management systems; familiarity with dental software is advantageous. Strong organisational skills with the ability to multitask effectively in a busy environment. Is highly organised, proactive, and detail-driven. A proactive attitude towards problem-solving and a willingness to learn new processes. Ability to work well as part of a team while also being self-motivated when required.
We are looking for a candidate to join for

2

days on Tuesdays and Thursdays.

Performance related bonuses and commission available!

History of dental nursing favoured!

At

Pine Dental & Aesthetics,

we strive exceed patient expectations for service, treatment and overall experience.

If you are eager to contribute positively to our patients' experiences, then we would welcome the opportunity to meet with you for this rewarding role.

Please send your CV and cover letter to our team on hello@pinedental.co.uk

Job Types: Part-time, Permanent

Pay: 13.00-14.00 per hour

Benefits:

Free parking On-site parking Transport links
Ability to commute/relocate:

Sutton SM2 6BW: reliably commute or plan to relocate before starting work (required)
Experience:

dental receptionist / TCO: 1 year (required)
Language:

fluent English (required)
Work Location: In person