Job Description

Dental Sales Executive/Inbound Leads Enquiry Handler

Join one of Harley Street's leading luxury private dental studios

Are you a confident communicator who thrives in a fast-paced, high-performance sales environment?

Do you love speaking with people, building rapport quickly and turning interest into action?

If so, this could be the perfect career opportunity for you.

At Harley Street Dental Studio, we deliver world?class cosmetic and restorative dentistry in one of the UK's most prestigious private settings. With an award?winning team, a premium brand and an ever?growing volume of enquiries, we are now looking for a

Sales Enquiry Handler

to help convert warm leads into booked consultations.

This is a key front?end sales role, perfect for someone personable, energetic and driven by targets, momentum and great conversations.

About the Role

In this fast-paced, commercially focused role, you'll be the first voice new patients hear when they contact the practice. Your goal?

Turn warm enquiries into booked consultations

with pace, professionalism and confidence.

You'll handle inbound enquiries and proactively follow up warm leads from our website, digital campaigns, social media and referrals. Every call is an opportunity to guide a patient, understand their needs, qualify their interest, and move them forward in their treatment journey.

This is an exciting role for someone who thrives on activity, structure and results. You'll work closely with our Treatment Coordinators and Patient Experience & Sales Manager to ensure no lead is missed, no opportunity is left unqualified, and every patient receives a premium, personal and reassuring experience.

What You'll Be Responsible For

Responding quickly and warmly to new patient enquiries across phone, WhatsApp, SMS, email and CRM Making 100-120 outbound calls per week to follow up warm leads and new enquiries Qualifying approx. 250 leads per month across interest, suitability and readiness to book Converting early interest into booked consultations or passing ready patients to a TCO Guiding patients through early questions, concerns and expectations Re-engaging cold or lapsed leads with structured follow-ups and campaign offers Keeping CRM data accurate, up to date and fully reflective of the sales pipeline Identifying patterns in lead quality, objections and conversion challenges Working closely with the Patient Experience & Sales Manager to improve response speed and conversion performance Ensuring every patient receives a premium, brand?aligned, 5?star experience

What We're Looking For

We're seeking a

confident, engaging, target?driven sales professional

who brings warmth, energy and commercial awareness to every conversation.

Proven success in a sales, bookings or client-servicing role in a premium, patient or client-facing environment Previous experience in phone-based sales, appointment-setting, or premium customer service, 2-3 years minimum preferred Strong verbal and written and digital communication skills (calls, WhatsApp, email) Track record of hitting performance KPIs and targets, ideally within healthcare, aesthetics, wellness, retail or hospitality Communicate with pace, clarity and high emotional intelligence, able to manage follow-up processes, keep leads warm, and recover or redirect slow-moving enquiries
Experience in private healthcare, aesthetics, premium retail or hospitality is beneficial but not essential.

What Success Looks Like

Consistently hitting weekly call activity and monthly qualification targets High levels of conversion from enquiry to booked consultation Rapid, premium?quality communication across all channels A well?managed, accurate and up?to?date CRM pipeline Clear improvements in response times, lead progression and conversion outcomes Patients feeling understood, supported and confident from their first interaction A positive contribution to team performance and overall practice revenue

What We Offer

Salary: 30,000-35,000 (DOE) Quarterly performance bonus linked to KPIs Hours: Full-Time (In-Practice) A beautiful, luxury working environment on Harley Street Daily support and coaching from the Patient Experience & Sales Manager Strong personal development and career progression opportunities A supportive and collaborative team culture An opportunity to make a real and meaningful impact on patient journeys
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Ability to commute/relocate:

London W1G: reliably commute or plan to relocate before starting work (required)
Experience:

Direct sales: 2 years (required)
Language:

Fluent English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person