Key duties include patient consultation, scheduling appointments, building patient rapport, liaising with referring dentists, tracking referrals, and supporting the clinical team to focus on dentistry.Strong communication, empathy, organizational skills, and an understanding of dental procedures and financing are essential for success in this role. Key Responsibilities
Patient Support & Education:
Acts as the primary point of contact, explaining complex treatment options, costs, and finance plans in an understandable way.
Treatment Plan Management:
Guides patients through their entire treatment journey, helping them make informed decisions and ensuring they feel comfortable and supported.
Manages and schedules appointments to optimize treatment delivery and practice efficiency.
Referral Management:
Promotes new patient bookings, records private referrals, and builds relationships with referring dentists.
Administrative Support:
Assists the clinical team with administrative tasks, such as writing treatment plan letters and managing follow-ups.
Patient Advocacy:
Addresses patient concerns, overcomes objections, and supports nervous patients, ensuring they have a positive experience.
will at times be required to cover other sites in south london
Essential Skills & Qualities
Strong Communication:
Clearly explains treatment plans and finance options and builds rapport with patients.
Empathy & Patience:
Provides support and reassurance, especially to anxious or upset patients.
Organizational Skills:
Manages complex schedules and patient information efficiently.
Sales & Business Acumen:
Motivates patients to accept treatment and achieve practice revenue targets.
Technical Proficiency:
Comfortable using practice management software and other administrative tools.
Job Type: Full-time
Pay: 24,420.00-37,000.00 per year
Work Location: In person
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