Job Description

Background

Lancaster Gate Assistance was formed in May 2022 and provides market leading claims services to the motor industry, with specific focus on 2-wheel vehicles.

We thrive on providing innovative claim solutions to the wider motorcycle insurance industry and their customers. Our network of repair and logistics centres enables us to deliver a hire bike anywhere in the UK within 24 hours and our repair capability is unrivalled.

As part of a group, Lancaster Gate partners with Lexham Insurance Consultants Ltd who are a leading independent insurance broker in the UK, CAM Legal Services Ltd a firm of personal injury claim lawyers and LXM Management Ltd who provide financing options.

We're looking for a Depot administrator to join our fast-growing team in Dudley, West Midlands.

Role Purpose

This is your chance to make an impact by helping to continuously improve and shape our client's customer experience and where your contributions will be valued and recognised.

As a Depot administrator, you will be responsible for the purchase of motorcycles that have been written off. You will ensure efficient processing of the salvage inventory, administration, proper documentation, and adherence to regulations governing salvage operations. Additionally, you will coordinate with customers, third party engineers, recovery agents and general visitors to ensure that their visit is smooth and complies with GDPR and company protocols.

Working closely with the fleet & salvage team you'll play a crucial role in continued success in the salvage team.

Key Accountabilities

Process and respond to fines received for hire bikes, ensuring timely resolution and accurate record-keeping.

Scan, file, and maintain V5 vehicle registration documents in an organized and secure manner.

Ensure all fleet vehicles are compliant with tax and MOT regulations, maintaining up-to-date records and scheduling renewals as needed.

Monitor vehicle downtime and usage patterns to ensure optimal deployment and utilization of the fleet.

Assist in generating reports related to fines, compliance, and fleet performance for internal review.

Handle incoming calls and emails in a professional and timely manner, providing support and information to internal and external stakeholders.

Other critical elements of this role include the ability to prioritise effectively as

well as to identify and champion business improvement opportunities, removing

any barriers to great performance.

Build and maintain excellent, value-adding working relationships with

immediate colleagues across the Lexham Group to explore new ideas and

developments alongside sharing best practice.

Any other duties commensurate with the level of responsibility of this role.

Experience & Requirements

Strong attention to detail and analytical skills

Problem-solving mindset with a proactive approach

Effective communication and interpersonal skills

Excellent customer service, communication and interpersonal skills

Proven ability to work under pressure and manage multiple priorities in a fastpaced

environment.

Proficient IT skills with working knowledge of MS Office including Outlook and Excel.

Strong team player with the ability to work to own initiative.

Although a credit hire/claims background would be great, if you have a proven passion for customer service and the drive to learn we can help with the rest.

Job Types: Full-time, Permanent

Pay: From 24,700.00 per year

Benefits:

Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person